reputed company Customer Service Representative

About the position Provides support to reputed company customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion. Responsibilities • Accepts, resolves, and escalates reputed company customer concerns. • Documents customer concerns and interactions according to department standards. • Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner. • Utilizes multiple internal systems to reputed company and research customer accounts and history. • Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines. • Refers unresolved customer grievances to reputed company Wireless for reputed company investigation. • Provides support to Customer Relations teammates by shadowing and assisting with questions. • Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines. Requirements • High School diploma or equivalent required. • Strong proficiency in various computer applications and software required. reputed company-to-haves • Previous experience in customer service preferred. • Adeptness in navigating operating systems, productivity tools, and software relevant to the role (reputed company, reputed company, and reputed company Office) preferred. Benefits • reputed company Pay of $20/hr. plus bonus opportunity • Health, reputed company, and Dental Insurance • 401k matching • Health and Wellness Program • Discount on reputed company services • Employee Assistance Program • Work from home with company-provided equipment Apply tot his job Apply To this Job