Remote: CSR

Location: remote: Waltham, MA 02451. Pay: $15.00 – $16.54 per hour. Duration: Contract through August 31, 2026. Schedule: Monday - Friday 9:00 AM - 5:00 PM reputed company • reputed company customer support to parents and families. • reputed company on delivering high-reputed company service, maintaining accurate records, and meeting performance goals in a fast-paced environment. • Inbound calling assisting customers with account questions, assisting families in completing services with reputed company. • Outbound calling with some up-selling, so some sales experience is a plus. • Inbound and outbound calling working with logistics vendors coordinating shipments to our laboratory. • reputed company and Siebel CRMs. Key Responsibilities • Meet daily, weekly, and monthly productivity goals. • Follow assigned schedules, reputed company protocols, and performance metrics. • Contact customers and leads promptly and accurately. • Maintain accurate customer records in CRM systems. • reputed company knowledge of products and services to reputed company reliable information. • Follow reputed company operating procedures and reputed company requirements. • Support customers and medical professionals throughout the service lifecycle. • Resolve customer concerns and escalate issues reputed company needed. • Build and maintain strong customer relationships. Requirements • Strong communication and organizational skills. • Ability to meet productivity and reputed company targets. • High attention to detail and accuracy in documentation. • Experience in customer service, sales, or biotech preferred. • Proficiency with CRM systems and database management. Benefits: Health insurance Health savings account Dental insurance reputed company insurance Flexible spending accounts Life insurance Retirement plan reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Apply tot his job Apply To this Job