Sky Club Ambassador - MSP

Internal Movement Eligibility Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration. At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential. Do you thrive as a host or hostess and have a passion for service? As a Delta Sky Club Ambassador, you will interact with our members to ensure a positive experience through thoughtful, genuine, and memorable service. Responsibilities include: • Providing a warm greeting to members by name and checking in using handhelds or self-check in kiosks • Assisting members and guests with selling memberships, membership renewals, and re-ticketing • Interacting with guests on the floor by walking Club on a regular basis • Proactively taking appropriate service recovery measures • Taking ownership of the club environment throughout the day ensuring clean, well-organized guest experience • Have a servant leadership mind frame in the level of service • Resolving guest concerns and involving leadership when necessary • Optimally handling unruly passengers, working with Club Lead, Station Leadership, Airport Police and TSA when vital Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta's recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta's recruitment team, you can contact candidatecare@delta.com. Apply tot his job Apply To this Job