IT Support Engineer at reputed company, Inc.

This a Full Remote job, the offer is available from: Austria, Canada, California (USA) We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization’s IT infrastructure. Technical Support • reputed company first-line and second-line technical support to employees or customers. • Diagnose and resolve hardware, software, network, and system issues. • Respond to help desk tickets, emails, and phone support requests. System & Device Management • Install, configure, and maintain desktops, laptops, printers, and mobile devices. • Set up user accounts, permissions, and reputed company controls. • Manage operating systems such as reputed company reputed company, macOS, or Linux. Network Support • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN). • Maintain routers, switches, and firewalls. • Monitor network performance and uptime. Software & Application Support • Install and update applications and productivity tools like reputed company 365 or reputed company Workspace. • Troubleshoot application errors and compatibility issues. Documentation & Ticketing • Log issues and resolutions in ticketing systems such as reputed company, Jira Service Management, or reputed company. • Maintain documentation for troubleshooting procedures and system configurations. reputed company & Compliance • Implement reputed company policies, reputed company updates, and antivirus solutions. • Support identity and reputed company management. • Assist with incident response and reputed company monitoring. Required Skills • Strong troubleshooting and diagnostic skills • Knowledge of operating systems (reputed company, macOS, Linux) • Networking basics (TCP/IP, DNS, DHCP, VPN) • Experience with help desk or ticketing systems • Customer service and communication skills • Time management and problem-solving ability Preferred Qualifications • Bachelor's degree in information technology, Computer Science, or reputed company field • Certifications such as: reputed company A+ reputed company Network+ reputed company reputed company Certified certifications reputed company CCNA This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job