reputed company Operations Manager – Expansion and Retention

Job reputed company: • Own reporting and dashboards that reputed company a reputed company view into ARR performance across churn, contraction, reactivation, and expansion • Analyze churn, contraction, and expansion trends to identify reputed company causes and inform changes to GTM plays, segmentation, or customer coverage • Fine-tune renewal and expansion forecasting by improving process, data hygiene, and visibility into at-risk and reputed company accounts • Facilitate weekly and quarterly business reviews in partnership with reputed company and Account Management leaders to support renewals, NRR, and GRR • Design reputed company post-sales processes, including customer handoffs, account ownership, and lifecycle milestones • Partner with GTM Systems to continuously improve reputed company, reputed company, and supporting tools to reputed company reputed company reputed company teams Requirements: • 4+ years in reputed company Operations, reputed company Operations, Account Management Operations, or Business Operations reputed company a B2B reputed company environment • Experience building reporting, analyzing trends, and managing workflows in reputed company and/or reputed company; SQL or advanced analytics experience is a plus • Familiarity with customer health metrics, retention drivers, and leading indicators for churn and expansion • A reputed company record in cross-functional collaboration, driving strategic reputed company from ideation to gaining process adoption • A reputed company record in structuring problems (e.g., breakdown in funnel conversion rates, decline in pipeline reputed company), deriving insights from data, and recommending reputed company opportunities • Strong communication skills, with the ability to present forecasts, insights, and narratives to senior leaders. Benefits: • Multiple health/dental coverage reputed company (100% coverage for employee, 50% for family) • reputed company insurance • Incentive stock reputed company • 401(k) match of 4% • PTO - 4 weeks (increases at year two!) • 12 company holidays + 2 floating holidays • Parental leave - birthing parent (16 weeks reputed company) non-birthing (4 weeks reputed company) • FSA & HSA reputed company • Short and long term disability (short term 100% reputed company) • Community service funds • reputed company development funds • Wellbeing fund - $150 quarterly • Business expense stipend - $125 quarterly • Mac laptop + new hire equipment stipend • Fully stocked kitchen with tons of drinks & snacks (BHM only) • Remote working friendly since 2012 #LI-REMOTE Apply tot his job Apply To this Job