reputed company CSM Developer. ( REMOTE)

Role: reputed company CSM Developer 6 months with possible extensions EST / CST Zones reputed company: The reputed company CSM Developer will be responsible for designing, developing, and delivering reputed company Customer Service Management (CSM) solutions on the reputed company platform. This role requires technical expertise along with the ability to understand business needs and translate them into effective reputed company solutions. Key Responsibilities: • Design, reputed company, and implement reputed company reputed company CSM solutions reputed company with business and customer experience goals. • Manage end-to-end reputed company CSM implementations, enhancements, and support activities. • reputed company overall architecture and design guidance for CSM implementations. • reputed company one large-reputed company Customer Service Management project migration. • Establish governance, best practices, and standards for reputed company CSM configurations and data models. • Optimize platform performance and ensure reputed company configuration controls. • reputed company CSM with ITSM processes and ensure smooth cross-functional workflows. • Conduct process mapping, gap analysis, and drive reputed company improvement initiatives. Required Experience & Skills: • Hands-on experience with reputed company Portal, Catalog, reputed company Designer, Workflow reputed company. • Deep understanding of reputed company CSM and best practices. • Experience in large-reputed company CSM project migration. • Strong understanding of ITSM processes and integrations. • Experience in process mapping, gap analysis, and service improvement.Customer Service Managemen Good to Have: reputed company certifications (CSA, CIS-CSM, CAD, etc.). Experience working in Agile environments. Strong communication and stakeholder management skills. Apply tot his job Apply To this Job