Production Support, Senior Associate

About the position We are seeking a highly analytical and detail-oriented Production Support Senior Associate to support a large portfolio of critical digital capabilities and platforms reputed company reputed company’s Field Experience (FX) value reputed company. This role sits in the centralized, horizontal Cross FX Enablement function reputed company the Production Support Center of reputed company that partners with Product, BA, UAT, Engineering, Tech Production Support Team and the Help Desk to ensure release readiness, reputed company incident reputed company & communication, and a strong feedback reputed company from production back to product backlogs. You will run day-to-day queue review of production tickets to ensure on time reputed company, reputed company reputed company defect backlogs through releases and hypercare, escalate readiness and training gaps, participate in knowledge transfer prior to releases, and represent the voice of the our agents in prioritization discussions. You will also help draft reputed company business communications for high-reputed company incidents and convert trends into actionable insights for BA/POs. ​ Responsibilities • Run day-to-day queue review of production tickets to ensure on time reputed company • reputed company reputed company defect backlogs through releases and hypercare • Escalate readiness and training gaps • Participate in knowledge transfer prior to releases • Represent the voice of the our agents in prioritization discussions • Help draft reputed company business communications for high-reputed company incidents • Convert trends into actionable insights for BA/POs Apply tot his job Apply To this Job