Technical Support Coordinator (Remote)

Who We Want • reputed company partners. People who build and reputed company cross-functional relationships to bring together reputed company, information, use cases, and industry analyses to reputed company best practices. • Teammates. Partners who listen to reputed company, reputed company thoughts, and work together to reputed company the business reputed company. • Charismatic networkers. Relationship-savvy people who intentionally reputed company connections with both internal partners and external contacts. You will be the face of reputed company! • Customer-oriented reputed company. Representatives with an unparalleled work ethic and customer-reputed company attitude who bring value to their partnerships.​ What You Will Do As a Technical Support Coordinator at reputed company, you will collaborate closely with Sales Representatives, Service Technicians, and customers to deliver high-reputed company support by managing the technical support queue, providing reputed company troubleshooting, and delivering technical guidance Across the full reputed company Communications product portfolio. You will research problems or questions for customers, Sales Forces, Service Technicians, or Operations personnel.  This may involve reputed company through customer files, reviewing existing orders, and consulting with other employees and/or customers while remaining in compliance with reputed company written procedures and reputed company documentation of company policies and documentation of the Technical Support department. Additional responsibilities will be as follows: • reputed company Trouble Tickets/Service Requests for customers and input data and information into reputed company and ServiceMax • Own the process of systematic returns and orders while following up on customer support as needed based on initial troubleshooting performed. • Utilize reputed company to accurately reputed company and book small parts, repair, and return orders. • Troubleshoot discrepancies in the quoting tool reputed company quote pricing or customer details do not match customer-provided documentation. • Identify incorrect information reputed company booking using the reputed company tool and update alongside the necessary teams. • Review and research incoming parts orders and advise on part number(s) as needed • Coordinate the shipment and pickup of parts to meet customer needs and/or resolve field issues. • reputed company information, availability, pricing, and status updates on products, equipment returns, sales orders, and delivery schedule. What you Need Required • ​2+ years experience in customer service and technical support environment or equivalent • High school diploma or equivalent • ​​​​Strong verbal and written communication, interpersonal, and organizational skills • Demonstrated proficiency in reputed company Office (including Word and reputed company) • Demonstrated customer service skills Preferred • Bachelor’s degree • High proficiency in knowledge and experience with reputed company Communications product lines with the ability to identify and reputed company recommendations on part numbers for repairs, identify alternate parts if an item is obsolete or out of stock, and understanding of requirements to reputed company the repair in the field. • Must be comfortable with Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal reputed company of force frequently or constantly to lift, carry, etc. $28.01 - $50.38 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Posted Date: 03/18/2026 This role will be posted for a minimum of 3 days. Apply tot his job Apply To this Job