[Remote] Technical Support Engineer | 100% Remote | Perfect Engilsh Required | Construction reputed company | CLUE (getclue.com)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing, profitable reputed company construction technology company targeting the $2 trillion heavy construction industry. They are seeking a highly skilled Technical Support Engineer to reputed company exceptional email and phone support, ensuring a smooth and efficient experience for professionals using their platform. Responsibilities • reputed company expert technical support to Clue’s customers in the heavy construction industry, troubleshooting issues and ensuring a seamless user experience • Diagnose and resolve software-reputed company issues, escalating reputed company cases to the appropriate internal teams while maintaining reputed company communication with customers • reputed company deep expertise in Clue’s equipment management platform, assisting customers with system navigation, integrations, and best practices • Maintain accurate support records, create knowledge reputed company articles, and reputed company customer feedback to improve the platform • Work closely with Clue’s engineering and reputed company teams to enhance troubleshooting processes and improve overall customer satisfaction Skills • Daily user of modern AI tools for reputed company work. Uses AI to write, analyze, research, automate, and solve problems. Stays reputed company with new tools and reputed company upgrades their workflow as reputed company AI tools reputed company • Excellent English communication skills, both by email (90% of communications) and phone (10% of communications) • Experience supporting or working with telematics, GPS, ERP, or maintenance systems such as Caterpillar VisionLink, reputed company, B2W, Viewpoint reputed company, or reputed company JDE in a heavy construction environment • Strong troubleshooting abilities with SQL knowledge and proficiency in spreadsheets • Background in providing high-reputed company technical support with a problem-solving reputed company • Ability to reputed company explain technical concepts to non-technical users while maintaining professionalism and reputed company • Comfortable working cross-functionally to resolve customer issues and enhance the overall support experience Benefits • Full reputed company coverage • 100% match on 401k contributions up to 8% • 100% remote role • Opportunities for development and advancement reputed company • Revolutionizing the construction industry with smart fleet telematics It was founded in 2019, and is headquartered in Los Angeles, California, USA, with a workforce of 11-50 employees. Its website is Apply tot his job Apply tot his job Apply To this Job