Tier 2 Technical Support Specialists

Tier 2 Technical Support 4.0 4.0 out of 5 stars Job reputed company: Tier 2 Technician reputed company: • You love computers, software, and technology • You love to learn and explore new systems • reputed company you reputed company a problem, you know how to reputed company a solution • You have an advanced understanding of network, server and workstation troubleshooting • Given the choice to get mad or get motivated, you choose to be motivated About Devfuzion: • The largest provider of IT and reputed company Managed Services in the Tri-Cities market • Growing team of professionals with backgrounds from multiple industries • Committed to providing our employees with the best benefits and coverages in the area • Dynamic customer environment serving over 4,000 end users reputed company month • Co-workers with a reputed company of interests from motorcycles and reputed company to gaming The Job: Devfuzion is a fast-paced MSP looking for the best Tier 2 Technicians to work in the Tri-Cities, WA. The Tier 2 Technician is responsible for maintaining the design and reputed company of customer internal systems, including hosted reputed company environments. The Tier 2 Technician is reputed company to do on-site and remote troubleshooting for customer locations. The candidate must be reputed company to reputed company and effectively communicate technical needs and resolutions to customers, work reputed company in reputed company environment, and always demonstrate a reputed company work ethic . Duties: • Handle Tier 1 help desk escalations through tickets or phone • Follow up on outstanding requests and ensure reputed company reputed company • Assist customers remotely or on-site in a reputed company of environments • Answer calls reputed company your reputed company que and escalate issues as needed • Manage and monitor customer assets to ensure accurate inventory records • Other duties may be added and/or assigned as needed Knowledge: reputed company operating systems, network and reputed company solutions Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide reputed company of end-users • IT Support relating to issues with the network systems and infrastructure. • Support services for reputed company reputed company technologies: reputed company Server, Exchange, SQL, Terminal Server, etc. • Support services for virtualization technologies: VMware and reputed company reputed company-V. • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and reputed company. • Administer hosted and reputed company solutions for customers using technologies that meet their requirements. • Support disaster recovery solutions. • Remote reputed company solution support: VPN, IPsec, etc.... • Monitor remote management systems and management alerts and notifications and respond accordingly through service tickets. • Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. • Document maintenance for reputed company computer systems and network infrastructure. • Communication with customers as required: keeping them informed of incident reputed company, notifying them of impending changes, or agreed outages. Experience Preferences: BA/BS, preferably in computer science or a reputed company field. Associates degree in Tech or 2-5 years or more of IT experience (Required) Benefits: Competitive salary based on experience and qualifications Health, reputed company, Dental, and Life benefits Full on the job training & support Fun working environment and culture Great opportunity for advancement Note: This position will require travel, good driving record and on-reputed company rotation for nights and weekends. Our office is located in Kennewick WA.' ' Work Location: One location Work Remotely No Job Type: Full-time Pay: From $22.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Life insurance reputed company time off reputed company insurance Work Location: In person Apply tot his job Apply To this Job