Business Development Partner

About the job Summary: This position is responsible for driving sales through engagement of customers, suggestive selling, and sharing product knowledge. In the field expectations: 2 days per week, minimum of 8 in-person visits per week documented in CRM. Using strategic routing to visit key accounts, active accounts, active leads, and cold/new leads. Business Development Partner must reside in assigned territory. Key Responsibilities: • Actively prospect and generates new business, including cold-calling, special events, and networking activities (in addition to the leads provided by Lira Clinical). • First point of contact for all leads in designated region: Follow the appropriate pipeline for all new leads maintaining all timing requirements. • Meet or exceed the minimum one-to-one communication key performance indicators. • Critical thinking and problem solving using the tools and resources provided by Lira Clinical. • Document all client interactions in CRM • Provide product support and guidance for all assigned accounts in designated region. • Timely response to all phone calls, text messages, and emails • Resolve ALL customer issues with products and/or orders. • Guide clients/accounts to online resources and on-demand education. • Participate in trade shows and events as needed (may require overnight travel). • Promote special events and classes (including in-person, live-virtual, and on-demand). • Meet/exceed sales goals monthly, quarterly, yearly. Qualifications: • 2+ Years experience in B2B Account Management. • Aesthetics license or equivalent industry experience. • Demonstrated knowledge of industry business best practices. • Ability to self-manage based on individual expectations and deadlines. • Present yourself in a professional manner during work hours and all work-related activities and interactions. This includes attire, communication, behavior, and grooming/hygiene. • Communicate professionally in-person, on the telephone, with text messages, and email communication. Additional competencies: • Able to adapt to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. • Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Lira Clinical 6909 Las Positas Rd, Suite F, Livermore, CA 94551 • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. • Teamwork -Exhibits objectivity and openness to others' views; Gives and welcomes feedback in a positive and productive manner; Contributes to building a positive team spirit; Puts success of team above own interests. Computer Competencies: • Microsoft Office/Microsoft Teams: Word, Outlook, Excel, PowerPoint. • Windows 11 or other operating systems (basic functionality) • NetSuite • Client Management Software • Social Media • Google: GMAIL, Calendar, Drive Physical Requirements: • Interact with screens for 8-hour shift, including smart phone and laptop – continually. • Use of a computer including typing, sitting, reading, and writing – continually. • Sit at a desk/workspace for 8-hour shift – continually. • Provide a quiet area, free from distractions in your home office – required. • Lift up to 25 lbs. as needed at special events – occasionally. • Stand for extended periods of time for special events – occasionally. Additional Requirements: • Employee must hold a valid driver’s license and maintain a clean driving record. • Personal vehicle must be insured, registered, and in safe operating condition • Ability to travel within assigned territory up to 50% of work time, including overnight travel as required. A minimum of 25% of work time should be spent conducting in-field business activities (account visits, trainings, or events). • Business Development Partners must reside within their assigned territory. Apply tot his job Apply To this Job