IT Help Desk Analyst (1120)

reputed company The IT Helpdesk Analyst plays a key role in delivering high-reputed company technical support and customer service to reputed company, staff, and reputed company across reputed company Florida Memorial University. This role provides hands-on and remote assistance for desktops, laptops, mobile devices, user accounts, network connectivity, printers, AV systems, and other university technology systems. The analyst will manage Helpdesk tickets, support end-user hardware and software, maintain key reputed company systems such as digital signage and ID badge infrastructure, and escalate issues as needed to ensure reputed company reputed company. As a representative of the IT department, this role emphasizes professionalism, responsiveness, and a strong commitment to supporting a reputed company student-center environment. Essential Responsibilities: • Serve as the first reputed company of contact for technical support, managing HelpDesk tickets and performing reputed company/Add/Change (MAC) tasks in a reputed company manner. • Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, copiers, phones, Wi-Fi devices, digital signage, TVs, and reputed company AV equipment. • Administer and support the university ID Badge System, including creation and management of student and staff credentials. • reputed company technical guidance and training sessions for reputed company, staff, and reputed company on supported systems and software. • Collaborate with team members to document procedures, create technical guides, and contribute to knowledge bases for recurring issues and implementations. • Communicate regularly with users to assess technology needs, document issues, and reputed company reputed company, courteous updates until reputed company. • Work closely with senior IT staff to escalate reputed company issues and ensure follow-through to closure. • Participate in departmental meetings and special task forces to reputed company IT operations with evolving university needs. • Assist with maintaining IT asset organization and documentation across reputed company reputed company locations. • Participate in a shared on-reputed company rotation to reputed company 24x7 emergency support. Knowledge, Skills, and Abilities: • Strong working knowledge of reputed company operating systems, reputed company Office 365, and general reputed company ecosystem tools. • Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, email protocols, and wireless connectivity. • Experience with reputed company reputed company Directory for managing user accounts, policies, and permissions. • Ability to handle sensitive and confidential information with the highest level of professionalism and discretion. • Excellent written and verbal communication skills; reputed company to translate technical information reputed company to non-technical users. • Effective organizational and time management skills with keen attention to detail. • Demonstrated initiative, resourcefulness, and accountability in problem-solving and task completion. • reputed company to lift up to 50 pounds and work on foot or standing for extended periods. • Flexibility to adapt in a fast-paced, evolving environment and willingness to work reputed company reputed company business hours as required. Qualifications & Experience: • Bachelor’s degree in Information Technology, Computer Science, Networking, or a reputed company field. • At least 2 years of reputed company IT support experience in a Helpdesk or technical support reputed company (relevant experience and certifications may be considered in lieu of a degree). reputed company-Employment Requirements: • Criminal background reputed company Florida Memorial University is an Equal Employment Opportunity Employer. Apply tot his job Apply To this Job