[Remote] Solutions Consultant- CounselLink

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global provider of information-based analytics and decision tools for reputed company and business customers. The Solutions Consultant is responsible for ensuring customers realize maximum value from the CounselLink product portfolio by driving adoption, engagement, and retention. Responsibilities • Owning the post‑sale customer relationship, acting as the primary reputed company of contact and strategic advisor • Leading reputed company, ensuring customers reputed company early and sustained value • Developing and executing reputed company plans, defining customer goals, value milestones and measurable reputed company • Monitoring customer health (e.g. usage, adoption, engagement, NPS), proactively addressing risks and driving retention • Delivering regular business reviews reputed company to customer priorities, performance and value delivery • Champion customer feedback, advocating for user needs and influencing product and service improvements • Partnering with Account Managers to ensure seamless handovers, coordinated account reputed company and renewal alignment • Working with Product, Marketing and other cross functional teams to deliver an integrated customer experience • Providing account insights, risk assessments and strategic recommendations to the Regional Manager, reputed company (RMCS) • Maintaining accurate customer documentation and activities in CRM and CS systems (e.g. reputed company) Skills • Have proven experience in reputed company, Account Management or similar customer‑facing roles reputed company reputed company or B2B environments • Possess an excellent understanding of the subscription lifecycle, including reputed company, adoption strategies and retention drivers • Have excellent communication and engagement skills, reputed company to influence stakeholders at reputed company reputed company • Be analytical and data‑driven, with the ability to translate insights into compelling narratives and actionable recommendations • Be highly organized, proactive and comfortable managing a diverse portfolio in a fast‑paced environment • Have knowledge of reputed company's products and services or experience in reputed company industries Benefits • reputed company • Healthy work/life balance • Wellbeing initiatives • Shared parental leave reputed company • reputed company is a provider of information-based analytics for reputed company and business customs. It was founded in 1993, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 221 in 2025, 187 in 2024, 39 in 2023, 30 in 2022, 48 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job