Associate Engagement Partner

KLAS Research is dedicated to improving healthcare through collaboration and transparency. As an Associate Engagement Partner, you will support healthcare technology clients by organizing materials and translating insights into actionable discussion points while developing your skills to become a trusted advisor.

Responsibilities

• Support client engagements by organizing materials, summarizing objectives, and helping translate insights into clear discussion points
• Develop relationships with day-to-day client contacts while supporting broader stakeholder alignment alongside Engagement Partners and Vice Presidents of Engagement
• Coordinate communication, meeting preparation, and follow-ups to ensure a consistent and high-quality client experience
• Monitor timelines, renewal indicators, and potential risks—escalating insights and concerns as needed
• Participate in discovery conversations and help identify client needs, partnering with senior team members and Sales to advance opportunities
• Share clear, accurate insights with clients using narratives developed by the Insights Team
• Document trends, client perspectives, and key takeaways to inform internal teams and future strategy
• Prepare briefs and follow-ups to ensure Analysts, Solution Managers, and others are equipped for successful client interactions
• Bring observations from client interactions into internal discussions to help strengthen engagement approaches over time

Skills

• Strong interpersonal skills and a genuine interest in building relationships
• Clear and professional communication skills, with the ability to translate information into understandable insights
• High attention to detail and strong organizational habits
• A proactive, curious mindset with a desire to grow into a strategic, client-facing role
• A collaborative approach and comfort working across multiple teams
• 0–4 years of experience in account management, customer success, project coordination, or related roles
• Bachelor's degree required (Business Administration, Communications, Health Administration, or related field preferred)
• Advanced degrees or certifications in Account Management or Customer Success are a plus

Benefits

• Medical
• Dental
• Vision
• Life insurance
• HSA with company match
• 401K with company match
• PTO

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