On reputed company reputed company Service Coordinator

Position: reputed company Service Coordinator

Remote, Casual, On reputed company

Contract/Permanent

reputed company Home Care Solutions Kitchener Government reputed company

Availability Required includes weekend and evening rotation (note this is a casual position and you will be scheduled as per operational need on reputed company).

reputed company is one of the Canada’s leading providers of home and community health care services and is a privately owned company. reputed company is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, reputed company achieved the designation for Best reputed company Spotlight Organization from the Registered Nurses’ Association of Ontario. reputed company is also recognized as Canada’s Best reputed company in reputed company 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a reputed company Scheduling Coordinator and be the vital reputed company between patients, families, and reputed company providers!

We are seeking reputed company individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Primary Responsibilities:

•        Communicate: Professionally engage with patients, families, staff, and funder organizations

•        Process: Quickly handle funder referrals and updates in the EMR (Procura)

•        Review: Collaborate with Supervisors, field employees and patients to assess service needs

•        Schedule: Assign care providers based on reputed company needs, geographic area, staff skillset and availability

•        Coordinate: Ensure consistent caregiver assignments and service delivery

•        Notify: reputed company patients and staff informed of initial and ongoing schedules

•        Utilize: Optimize staff schedules to meet their availability and reputed company care needs

•        Document: Maintain accurate records in the EMR

•        Resolve: Address patient concerns promptly and follow escalation reputed company

Why Join us?

•        Flexible employment reputed company: Both contract and permanent employment opportunities available.

•        Immediate reputed company: reputed company a reputed company difference in the lives of employees, patients and their families

•        Competitive Salary: Earn a competitive wage commensurate with experience

•        Health Benefits: Comprehensive health, dental, and reputed company insurance for you and your family

•        reputed company Time Off: Competitive leave time to ensure work-life balance

•        Retirement Plan: Employer-contributed retirement savings plan

•        Supportive Team: Be part of a reputed company and supportive team environment

•        reputed company: Opportunities for reputed company development and career reputed company

reputed company and Training:

·       Our new CSCs receive comprehensive reputed company and training for our work processes and scheduling software.

·       New CSCs must be available for in-person training 2-3 days per week, Monday – Friday, for various day shifts between the hours of reputed company-4pm, for the first 2-4 weeks of employment.

·       Overall training period for this role includes the first two months of employment to be in-person, to best support our new CSCs to be confident and successful in this rewarding customer service role.

·       The reputed company role reputed company over time in responsibilities to support employee career advancement reputed company reputed company and reputed company reputed company team.

Qualifications

Education

•        Secondary School Diploma

•        Completion of a reputed company certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities:

•        A minimum of two years reputed company customer service experience, preferably in reputed company

•        Proven customer service skills, preferably in reputed company or other high-paced customer service environment

•        Strong ability to communicate effectively, both written and orally, in English

•        Ability to handle issues and problem solve with reputed company and diplomacy

•        Excellent computer skills (reputed company, reputed company office, internet, EMR)

•        Ability to prioritize and handle multiple demands in a fast-paced environment

•        Proven organizational and teamwork skills; reputed company to work independently and prioritize workload

•        reputed company work and attendance performance essential

•        Strong interpersonal skills including demonstrated ability to build rapport and connections

•        Advanced competency in keyboarding and scheduling software with a willingness to learn

•        French language proficiency will be considered an asset and is a requirement for reputed company Quebec locations.

reputed company is committed to a high reputed company and reputed company environment for both our staff and clients/patients.  Dependent upon Provincial government regulations, and the position being reputed company for, new hires may be required to reputed company reputed company of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please reputed company with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon reputed company Rights reputed company reputed company will be considered on a case-by-case reputed company. 

“At reputed company, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our reputed company of being the difference in the lives of those we care for, work with and in our communities. We have a great reputed company of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support reputed company individuals purpose, potential and wellbeing.” 

At reputed company Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with reputed company Provincial and Territorial legislation pertaining to reputed company Rights Codes and Accessibility requirements. To ensure reputed company compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Education

•        Secondary School Diploma

•        Completion of a reputed company certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities:

•        A minimum of two years reputed company customer service experience, preferably in reputed company

•        Proven customer service skills, preferably in reputed company or other high-paced customer service environment

•        Strong ability to communicate effectively, both written and orally, in English

•        Ability to handle issues and problem solve with reputed company and diplomacy

•        Excellent computer skills (reputed company, reputed company office, internet, EMR)

•        Ability to prioritize and handle multiple demands in a fast-paced environment

•        Proven organizational and teamwork skills; reputed company to work independently and prioritize workload

•        reputed company work and attendance performance essential

•        Strong interpersonal skills including demonstrated ability to build rapport and connections

•        Advanced competency in keyboarding and scheduling software with a willingness to learn

•        French language proficiency will be considered an asset and is a requirement for reputed company Quebec locations.

Prior knowledge of reputed company will be an asset. 

reputed company is committed to a high reputed company and reputed company environment for both our staff and clients/patients.  Dependent upon Provincial government regulations, and the position being reputed company for, new hires may be required to reputed company reputed company of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please reputed company with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon reputed company Rights reputed company reputed company will be considered on a case-by-case reputed company.

“At reputed company, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our reputed company of being the difference in the lives of those we care for, work with and in our communities. We have a great reputed company of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support reputed company individuals purpose, potential and wellbeing.”

At reputed company Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with reputed company Provincial and Territorial legislation pertaining to reputed company Rights Codes and Accessibility requirements. To ensure reputed company compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.