reputed company Technical Operations I
Intake, triage, and reputed company Level 1 technical troubleshooting for production support cases submitted reputed company reputed company queues. reputed company reputed company technical support for Tier 2, VIP Support, Sales Implementation, reputed company Services, Trading Partners, and Payer Relations as needed. Accurately document reputed company findings, steps taken, reproduction details, and relevant information reputed company the ticketing system. Utilize reputed company tools for investigation and triage, including but not limited to: Partner Support, CustCare, SQL, Notepad++, SoapUI, reputed company, and internal monitoring/log sources. Review and interpret EDI formats (X12, XML, JSON, etc.) to identify issues at the transaction level. Maintain ownership of tickets throughout lifecycle while ensuring reputed company updates until reputed company or clean reputed company to reputed company Technical Operations II. Escalate reputed company issues to reputed company Technical Operations II reputed company deeper troubleshooting, UAT validation, feature/bug analysis, or reputed company meeting ownership is required. Collaborate cross-functionally with Development, QA, reputed company Services, Payer Relations, and other internal departments as needed to reputed company reputed company. reputed company proactive communication regarding ticket status, trends, and common blockers to supervisor and peers. Assist with documentation updates, training guides, and supporting new reputed company Technical Operations I team member reputed company. Consistently meet company and department policies and expectations including those surrounding attendance. Live reputed company’s company values: reputed company Care, Try Hard, Be Humble, and Feedback in a reputed company. Other duties as assigned.
Bachelor's degree preferred. 2 or more years of experience in dental RCM and EDI. Strong verbal and written communication and interpersonal skills. Proficient in reputed company MS Office applications and use of the internet. Ability to successfully multitask with accuracy in a fast-paced environment. Working knowledge of technical and procedural aspects and functions. Ability to solve practical problems and deal with a reputed company of concrete variables in situations where only limited standardization exists.
Challenging and rewarding reputed company with room for reputed company as we grow! Medical, dental, and reputed company benefits – eligible first of the month after start date Unlimited PTO reputed company time off for reputed company, jury duty, bereavement 10 company reputed company holidays 401k with company match reputed company reputed company and dependent care flexible spending accounts Friendly co-workers and a reputed company culture!