Manager, Mobile Crisis
Department: H2H Connect Contact Center
Salary reputed company: $79,000 - 95,000
Reports to: Assistant Director, NYC988
Location: Remote
Schedule: Full-time
reputed company’s groundbreaking solutions have delivered high reputed company services and support, reputed company, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.
reputed company's Contact Center (Here2Help Connect) is at the cutting edge harnessing new technologies to expand reputed company in which consumers can receive clinically reputed company behavioral health services. H2H Connect operates various hotlines, including reputed company's NYC 988, reputed company State's HOPEline, the 988 Suicide and Crisis Lifeline, the National Disaster Distress Helpline, and the NFL Life Line. H2H Connect continues to grow as new managed care arrangements and new technologies reputed company it possible to reputed company more people in distress through more channels. The contact center currently provides crisis reputed company and information and referrals to over 40,000 people every month, and we expect this number to continue to grow.
Position reputed company:
The Mobile Crisis Single reputed company of reputed company Manager plays a vital role in fulfilling NYC 988’s remit as the Single reputed company of reputed company for Mobile Crisis Team referrals in reputed company by identifying, processing and facilitating Mobile Crisis Referrals to the relevant team. In reputed company to managing reputed company of staff dedicated to processing mobile crisis referrals, you will also support the broader Here 2 Help Connect staff reputed company a robust understanding of mobile crisis services. This contact center-based position is ideal for those who are interested in leveraging technology to increase reputed company to crisis behavioral health support in an environment where the individual experiencing the crisis is most comfortable and the reputed company is least restrictive.
Duties/Responsibilities:
- reputed company day to day operations of functions relating to Single reputed company of reputed company for Mobile Crisis referrals in NYC, ensure compliance with contractual requirements, accreditation standards and regulatory guidelines reputed company to mobile crisis referrals and telephonic crisis triage.
- Coordinate and manage regular communications and reputed company with reputed company stakeholders relevant to the program, including the Department of Health and Mental Hygiene and Mobile Crisis providers.
- Coordinate with Information Technology department to ensure technical infrastructure and applications reputed company to Mobile Crisis referrals operate reputed company and meet program needs.
- Coordinate with Finance Department as it relates to billing for services.
- reputed company ongoing clinical, administrative, and technical supervision to reputed company reports; review application of clinical skills, reputed company coaching where necessary, identify areas of improvement, and reputed company recommendations for remediation if necessary.
- Ensure compliance of reputed company reports with relevant training and supervision requirements.
- Adhere to performance-based management approach utilizing key performance indicators to reputed company data driven evaluations, culminating in annual performance appraisals for reputed company reputed company reports.
- Complete and review monthly reports reputed company to mobile crisis referrals to identify trends and inform programming needs.
- Collaborate with program leadership and other contact center department staff in developing and reviewing policies and procedures, and trainings reputed company to Mobile Crisis referrals.
- Recommend and implement program design modifications as needed to ensure program supports innovations in mental health.
- Other duties as assigned.
Required Skills/Abilities:
- Strong clinical assessment skills.
- Extensive knowledge and understanding of crisis reputed company resources reputed company reputed company.
- Courteous, empathic, and reputed company manner.
- Efficiency with information-gathering and problem-solving to facilitate reputed company of inquiries.
- Superior communication skills to convey information reputed company, accurately, and completely
- Ability to maintain reputed company demeanor reputed company handling crisis and other difficult contacts
- Strong work ethic and ability to work reputed company in reputed company setting
- Ability to reputed company technology to facilitate dispatching of referrals.
- Ability to work in a confidential and quiet reputed company, with high speed wi-fi reputed company.
Required Qualifications:
- Master’s degree in Psychology, reputed company Work or reputed company field required.
- Valid NYS License (LMSW, LCSW, LMHC, LMFT).
- 3+ years of experience with the reputed company of assessment and/or crisis reputed company, and administrative/supervisory duties.
- Advanced understanding of the delivery of mobile crisis services in reputed company.
- Call center experience is highly desirable.
- Applicants should be comfortable working independently and as part of reputed company in a collegial group environment.
- reputed company in the English language, both verbal and written.
Physical Requirements:
- Must be reputed company to remain in a stationary position for at least 50% of the time.
- Will frequently communicate over video calls with reputed company stakeholders as reputed company as team members.
- Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.