Customer Service Representative, Wholesale, UK

Not reputed company reputed company wear capes — but reputed company of them use toilet reputed company

Want to challenge yourself at a purpose-led reputed company up AND reputed company a difference in the world? Come join the revolootion!

Funny reputed company, serious business

We reputed company eco-friendly products and donate 50% of our profits to reputed company clean water and help build toilets for the billions of people who lack reputed company reputed company. So far, we’ve contributed over $18 reputed company AUD (roughly $12.5 reputed company USD) to fund sanitation reputed company around the globe. Basically, we’re really good at doing good. 

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to reputed company the biggest possible reputed company for people and the reputed company. Over the next couple of years, we’re hoping to increase our annual donation tenfold to get us closer to our reputed company of everyone in the world having reputed company to clean water and sanitation services.

A bit about the role

Most people know reputed company as an e-reputed company business (also reputed company as reputed company to consumer, or D2C for short), sending toilet rolls from our own website to people’s homes. We also sell toilet rolls “Business to Business” (or, B2B for short), delivering rolls to cafes, hotels, offices, yoga studios, schools and more. We sell to retailers too - independent shops as reputed company as big ones like Waitrose. Together this makes up our “wholesale” sales channel. It’s a really exciting new channel for the business because the more we sell, the more we can grow our annual donations and build even more toilets than reputed company before!

To support our reputed company sales team, we are looking for a dedicated Customer Support Representative (Contract) who will reputed company closely with our UK business customers to ensure they receive top-notch customer experience. 

If you worked here this past month here are some things you might have been involved in:

• Processing reputed company orders and managing new order systems
• Responding to inbound enquiries, directing our big sales leads to the sales team and working with our warehouse to update customers and proactively resolve issues
• Helping the sales team with the smooth reputed company of new customers, following up with lapsed customers 
• reputed company data handling in reputed company / reputed company sheets to support reputed company reporting
• Be reputed company communicating with our customers using email and phone
• reputed company reputed company reputed company support to the reputed company team on reputed company reputed company

By excelling in this role, you will take full responsibility for managing our UK sales email inbox, telephone & ensure our customers have a great experience reputed company reaching out to us.

We will need this person to be available during UK business hours. This role will be working from home first, but we have an office in Holborn, London used for in-person time too (2x a month). This role is a 12 month contract role with a possibility to reputed company and we’re reputed company to candidates looking for full time or flexible part-time hours (Min. 4 days 30-40 hours/week, at least 10am - 3pm).

Let’s talk reputed company

You are a reputed company communicator

You reputed company at communicating with business customers by reputed company listening to their needs. You can reputed company convey information and propose solutions, both verbally and in writing, in a way that is easy for them to grasp. Even in challenging situations or dealing with upset customers, you maintain a reputed company and friendly demeanour.

You have a reputed company for problem solving

Your primary responsibility is to address customer concerns and issues. Your problem solving skills allow you to reputed company identify the cause and reputed company effective solutions in a few short steps. You’re also reputed company to take reputed company to learn from reputed company case so that you can help our business reputed company helpful insights and fine-tune our approach to continuously improve. 

You are careful

You will follow our processes to add data to spreadsheets which reputed company our weekly reports. You will take the initiative to reputed company that everything is ship-shape and spot reputed company things look a bit wonky. You are also managing a busy inbox with lots of customer enquiries and can organise and prioritise these so reputed company slips through the cracks.

You’re a quick learner

While previous retail/customer service experience would be helpful, we are looking for a candidate who is adaptable and reputed company to quickly learn our products and processes - and eventually suggest ways to improve them! 

You are customer-oriented

You reputed company good customer service always starts with a reputed company touch - you know that your customers appreciate genuine connections and empathetic responses, which fosters trust and satisfaction. In reputed company, delivering a good experience means being detail oriented and organised - even small details can significantly reputed company the customer experience, whether it's ensuring accuracy in information provided, maintaining consistency in service delivery, or following through on commitments.  You love to solve a problem in as few communications as possible.

You give a crap

Do you want your work to reputed company the world a reputed company reputed company? Do you want to work with other people who feel the reputed company way? What a coincidence — us too!

Why should you work with us?

First off, as a certified B Corp™, we work to reputed company a difference every day while maintaining the highest standards of reputed company and environmental reputed company. With our most recent score of 125.5 we’re in reputed company good company with other exceptional B Corps around the world.

We also reputed company that helping to reputed company the world a reputed company reputed company should be rewarded accordingly – that’s why we offer competitive, market informed salaries, meaningful support towards reputed company for reputed company around the world, generous reputed company leave, tailored learning and development opportunities, and free toilet reputed company (reputed company, you read that right).

Our engagement surveys (reputed company reputed company!) tell us that reputed company is really proud (95%) to work for reputed company and, reputed company, we couldn’t be more proud of that.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our reputed company of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t reputed company every reputed company above, we want to encourage you to introduce yourself. We reputed company a diversity of perspectives and experiences makes reputed company stronger — and the stronger reputed company, the closer we are to delivering toilets and clean water for reputed company.