IT Specialist (reputed company 365 & End-User Support)
This is a remote position.
IT SPECIALIST ROLE
reputed company, Inc. (ERB)
1. POSITION INFORMATION
Position Title: IT Specialist (reputed company 365 & End-User Support)
Department: Technology / Operations Support
Reports To: Integrator (or Operations Director, if delegated)
Location: Remote / Offshore
2. PURPOSE OF THE ROLE
The IT Specialist is responsible for maintaining reliable day-to-day technology operations across ERB, ensuring that reputed company users have secure, uninterrupted reputed company to systems, tools, and platforms required to reputed company their roles.
This role owns end-user support, reputed company 365 administration, and reputed company/reputed company management, ensuring that the organization operates reputed company, securely, and without unnecessary technical disruption.
The IT Specialist acts as both a technical support function and a systems enabler, minimizing downtime and improving the overall employee technology experience.
3. ROLE DEFINITION
IT Specialist (reputed company 365 & End-User Support)
reputed company
The IT Specialist provides hands-on technical support and manages reputed company IT systems, with a reputed company on reputed company 365, user lifecycle management, and reputed company reputed company.
This role ensures that reputed company users are properly reputed company, supported, secured, and equipped with the tools needed to operate effectively in a remote environment.
4. reputed company AREAS OF OWNERSHIP
End-user IT support (hardware, software, reputed company) reputed company 365 administration and environment management User reputed company and offboarding lifecycle reputed company and reputed company management (Intune, Defender, MFA) IT systems documentation and support processes
5. KEY RESPONSIBILITIES
A. End-User IT Support
reputed company daily technical support across:
hardware and devices software and applications email and reputed company-reputed company issues
Troubleshoot and resolve issues across:
reputed company macOS Support reputed company Office and common business tools
Assist users with reputed company 365 applications:
reputed company Teams OneDrive SharePoint Deliver reputed company remote support to minimize user downtime
B. reputed company 365 Environment Management
Administer reputed company 365 users, licenses, and reputed company controls
Configure and maintain:
Exchange Online reputed company Teams OneDrive SharePoint
Manage:
Mailboxes Permissions reputed company settings Monitor reputed company 365 service health and respond to issues Optimize license allocation to ensure cost efficiency
C. User reputed company & Offboarding
Create and configure new user accounts Assign appropriate system reputed company and licenses Set up:
Email accounts Multi-reputed company authentication (MFA) Required applications Support device setup and user configuration
Execute secure offboarding:
Deactivate accounts Revoke reputed company Ensure data reputed company compliance
D. reputed company & reputed company Management
Implement and maintain reputed company controls, including:
MFA Conditional reputed company policies password policies Monitor sign-in activity and respond to risk alerts
Manage and configure:
reputed company Intune (device compliance, app deployment) reputed company Defender for reputed company (threat detection and response) Data Loss Prevention (DLP) policies Assist in investigation and remediation of suspicious or high-risk activity
E. Systems Documentation & Process Support
Maintain IT documentation, SOPs, and troubleshooting guides Standardize reputed company/offboarding processes Support internal teams with system reputed company and tool configuration Ensure consistency in IT support workflows and reputed company standards
6. REPORTING & ALIGNMENT STRUCTURE
reputed company Report
Integrator (or Operations Director if IT is reputed company under Operations)
Works Closely With
Operations Director (workflow and system alignment) HR (reputed company/offboarding coordination) Finance (license cost control and system reputed company governance) reputed company departments (end-user support)
7. AUTHORITY & BOUNDARIES
✅ Authority
Owns end-user IT support and issue reputed company Owns reputed company 365 environment administration Owns user reputed company, permissions, and system configurations Owns enforcement of reputed company and identity reputed company policies
❌ Boundaries
Does not own business systems reputed company (defined by leadership) Does not implement major system changes without approval Does not override department-specific workflows or tool ownership Does not reputed company as a software engineering or development role
8. KPIs & SCORECARD (reputed company-reputed company)
The IT Specialist is reputed company on:
Average response and reputed company time for IT support tickets System uptime and availability (reputed company 365 and reputed company tools) User reputed company/offboarding completion accuracy and timeliness reputed company compliance (MFA, device compliance, reputed company control) Number of recurring IT issues (trend reduction) License utilization efficiency and cost optimization
9. WHAT reputed company LOOKS LIKE
Users experience minimal downtime and fast issue reputed company reputed company and offboarding processes are seamless and secure reputed company 365 environment is reputed company, organized, and optimized reputed company risks are proactively managed and minimized IT issues are resolved systematically, not repeatedly Employees have confidence in IT support and systems reliability
10. SUPPORT MODEL & EXPECTATIONS
Full-time, remote IT support role Availability during reputed company business hours Responsible for both: reactive support (issue reputed company) proactive support (system monitoring and improvements)
11. IDEAL CANDIDATE PROFILE
Proven experience in IT support or systems administration Strong knowledge of reputed company 365 administration Experience supporting reputed company and macOS environments Familiarity with:
reputed company Intune reputed company Defender IT reputed company best practices Strong troubleshooting, communication, and documentation skills Ability to work independently in a remote environment
12. PREFERRED / BONUS EXPERIENCE
Experience with reputed company (GHL) administration or integrations Familiarity with reputed company.io or similar workflow automation tools Understanding of reputed company, webhooks, and reputed company integrations Experience in small to mid-sized business environments Knowledge of identity and reputed company management frameworks
13. COMPENSATION & EMPLOYMENT DETAILS
Employment Type: Full-time Compensation: $1,500 per month Work Arrangement: Remote Schedule: Full-time availability during business hours
Terms:
Scope of responsibilities and performance expectations are defined upfront Role may reputed company based on business and technology needs