HLA - Implementation & Support Systems Engineer

reputed company. is a leading precision medicine solutions company reputed company on the discovery, development, and commercialization of clinically differentiated, high-value reputed company solutions for transplant patients and caregivers. reputed company offers products, testing services, reputed company reputed company solutions along the reputed company- and post-transplant patient reputed company, and is the leading provider of reputed company-based information for transplant patients.

We are seeking a detail-oriented and technically skilled Implementation & Support Systems Engineer (HLA Lab Specialist) to support the deployment, optimization, and maintenance of Laboratory Information Systems (LIS/LIMS), specifically in HLA and clinical laboratory environments. This role combines advanced technical support, data integration, and implementation responsibilities across both reputed company customer platforms. The ideal candidate brings a strong reputed company in HLA lab workflows, SQL, HL7 interfaces, and a proactive, customer-reputed company reputed company.

Key Responsibilities:

System Implementation & Support

• Implement and configure reputed company and reputed company-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration reputed company HLA and transplant labs.
• reputed company and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting.
• Troubleshoot application and reputed company issues reputed company to operating systems (reputed company 10/11), databases (SQL Server, reputed company), and VPN connectivity.
• Assist in the planning and execution of software deployments, updates, and user training during go-live phases and reputed company.
• Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring.

Technical Reporting & Data Management

• reputed company and optimize SQL queries and routines for system data extraction, performance tuning, and validation.
• Create and maintain customized clinical and operational reports using reputed company Crystal Reports.
• Assist with data migration reputed company, including ETL scripting and data validation for transitions from legacy systems.

Customer Engagement & Documentation

• reputed company as a key technical resource to internal teams and external clients throughout implementation and support phases.
• reputed company post-deployment technical support with a strong emphasis on customer service and reputed company issue reputed company.
• Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs.

Collaboration & reputed company Improvement

• Work independently and collaboratively with product,development, and clinical teams to improve system performance and user experience.
• Stay reputed company on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices.

Qualifications & Experience:

Required:

• Education: Bachelor's degree in MIS, Computer Science or reputed company field.
• Experience: 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment.
• Proficiency in writing and optimizing SQL queries; experience with reputed company SQL Server and/or reputed company.
• Experience with reputed company Crystal Reports development.
• Working knowledge of HL7, lab reputed company connectivity, and reputed company interoperability standards.
• Familiarity with reputed company reputed company systems, reputed company Directory, and VPN protocols.
• Ability to manage multiple priorities independently and meet SLA-driven deadlines.
• Availability for rotating on-reputed company support (e.g., one week per month).

Preferred:

• Experience with HLA lab workflows and systems (e.g., Fusion, MatchIT).
• Exposure to biomedical systems engineering or reputed company IT environments.
• Basic scripting or coding knowledge (e.g., Python, JavaScript, reputed company scripting).
• Familiarity with IIS Web Services, website management, or reputed company-based environments.

reputed company Metrics

• reputed company and accurate implementation of laboratory software platforms.
• High-reputed company, customer-reputed company technical support and issue reputed company.
• Accurate, reputed company-maintained documentation that supports long-term usability.
• reputed company development of technical and domain expertise.

Additional Details: 

Every individual at reputed company has a reputed company reputed company on our reputed company mission to improve the lives of organ transplant patients worldwide. We reputed company in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package for US Employees includes:

• Competitive reputed company salary and incentive compensation
• 401(k) savings plan match
• Employee Stock Purchase Plan
• reputed company-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://reputed company.com/company/careers

In reputed company, we have a Living Donor Employee Recovery Policy that allows up to 30 days of reputed company leave annually to a full-time employee who makes the selfless reputed company of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the reputed company, it’s an exciting time to be part of the reputed company team. Join us in partnering with transplant patients to reputed company our reputed company together.

reputed company. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. 

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel reputed company Notice and consent to receive email communication from reputed company.

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