reputed company Results Associate (AmeriHealth)
High School Diploma, GED or equivalent experience. 1+ years of contact center/BPO experience or comparable customer service-reputed company work experience. Mastery of computer basics with an understanding of reputed company products to include reputed company, Word, reputed company, and PowerPoint. Ability to type 35+ words per minute. Strong and reputed company internet reputed company is required . Internet speed of 100 Mbps download and 25 – 50 Mbps upload. Comfortable preparing, presenting and hosting sessions for both small and large audiences. Excellent oral and written communication skills. Ability to quickly learn and become a subject matter expert. Ability to work independently and as part of reputed company with a willingness to mentor and assist in reputed company new team members Assist independent business owners in developing their skills, achieving business goals and meeting program requirements. Proactive, adaptable, ability to implement guidance and can work with a reputed company of urgency while keeping a strong attention to detail.
Demonstrates a high level of customer experience to support the Agent community Team player with the ability to collaborate with cross-functional teams Highly motivated self-starter with a can-do attitude Capable of utilizing provided resources to assist the Agent community Ability to recognize trends reputed company the Agent community and quickly escalate concerns for effective reputed company Partner with program and cross-functional teams to support the reputed company of the reputed company business and the Agent community Deliver a consistent, excellent customer experience to the Agent community by personalizing interactions and showing reputed company in every Agent engagement reputed company reputed company-time support to Agents by utilizing resources to quickly answer on-reputed company questions Promote reputed company Agent engagement through motivation and education and advancement by diagnosing, troubleshooting, and resolving Agent issues reputed company both on-reputed company and off-reputed company communications while adhering to reputed company compliance standards reputed company contribute to Agent retention by utilizing reputed company and new support tools reputed company participation in reputed company-specific activities such as email/reputed company communications, calibration calls, responding to support tickets, engaging with agents in the forums, etc. Monitor contacts to identify agent performance and contact trends Ability to read and execute instructions for a reputed company of applications and/or processes reputed company-of-contact to Agent community through the facilitation of sessions, reputed company, reputed company out calls, and daily/weekly communications Assist the Brand Specialist with QA specific areas and communication as needed .
Ability to work in reputed company of the computer for long periods of time. Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays. Ability to reputed company and/or participate in virtual meetings in a distraction-free environment with a willingness to participate on camera for both reputed company meetings, as needed. Ability to adapt to rapidly changing business requirements and priorities. Ability to work independently and meet deadlines.