Account Manager
ACCOUNT MANAGER / DESIGNER (REMOTE – MID-WEIGHT)
ROLE OVERVIEW
We are looking for a mid-weight Account Manager / Designer to support the delivery of signage and branding projects across Bristol, Gloucester, Cheltenham, and surrounding areas. This is a hands-on, production-focused role suited to someone with a few years’ experience who is confident creating visuals such as vehicle liveries, signage proofs, and mockups, and is looking to continue developing their skills in a fast-
paced, commercially driven environment. You will manage enquiries, produce visuals, and help move projects from initial brief through to sign-off — all through structured systems, written communication, and CRM workflows.
OUR MISSION
Our mission is to deliver creative, high-quality signage solutions that add real value to our clients’ businesses — enhancing brand visibility, strengthening identity, and driving sales through expertly designed signs and graphics. Through the strength of our brand, we offer a comprehensive range of products, combining honest advice, strong design, and efficient delivery. Our goal is to build long-term client relationships while continuing to grow our presence across the region. We are committed to delivering projects on time and to specification, maintaining a 99% pass rate for quality and punctuality. In the rare event of an issue, we aim to agree a resolution within 24 hours. As a result, over 95% of our customers would recommend our services and choose to work with us again.
CORE VALUES
We maintain the highest standards of professionalism
We promote and embody a positive working culture
The customer is at the centre of everything we do
We prioritise long-term customer relationships and retention
We consistently deliver on time and to specification
We believe in collaboration and teamwork
We continuously seek ways to improve and evolve
KEY RESPONSIBILITIES
Manage inbound enquiries via email and CRM (no phone calls required)
Log, track, and manage all enquiries accurately within the CRM system
Monitor and respond promptly to the shared sales inbox
Gather clear and detailed client briefs through written communication
DESIGN & VISUAL TASKS
Create vehicle wraps and van liveries (layout and application of existing branding)
Produce signage proofs and mockups, including:
o Shopfronts and fascias
o Tray signs and external signage
o Internal branding and wayfinding
Generate clear, professional visuals that help clients understand the final outcome
Handle revisions efficiently (target: 95% sign-off within 3 revisions)
PRODUCTION & DELIVERY
Prepare artwork for print and production (print/cut-ready files)
Ensure accuracy, consistency, and attention to detail across all outputs
Follow internal processes to maintain quality and efficiency
COMMERCIAL & ADMIN
Prepare accurate, well-structured quotations (typically up to £750)
Proactively follow up quotations using CRM workflows
Support the conversion of enquiries into confirmed orders
Escalate higher-value or complex enquiries where required
Keep clients informed throughout each stage of the process
WHAT WE’RE LOOKING FOR
2–4 years’ experience in signage, graphics, or a similar design role
Experience creating vehicle graphics / wraps and signage visuals
Good working knowledge of Adobe Illustrator (essential)
Strong layout, spacing, and attention to detail
Ability to manage multiple projects and deadlines
Self-motivated and comfortable working remotely
Clear, professional written communication
WHAT SUCCESS LOOKS LIKE
Clean, accurate visuals with minimal revisions required
Strong understanding of what works commercially (not just visually)
Fast, consistent turnaround of proofs and mockups
High level of organisation and CRM usage
Positive contribution to team output and business growth
Ongoing improvement in both design quality and efficiency
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