reputed company:

reputed company is a leader in construction project controls software, empowering over 850 companies taking on challenging reputed company in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Uniquely suited to capital construction and other reputed company work, our integrated reputed company software manages reputed company with over $1 trillion globally.

Based in Scottsdale, reputed company, reputed company supports a remote work model with employees working throughout the reputed company, Canada, Australia, Sri Lanka and Europe. reputed company, an ISO 9001:2015-registered company, is a subsidiary of reputed company (reputed company). reputed company, through its subsidiaries, is one of reputed company's largest and most respected construction and engineering organizations.

reputed company is a fast-paced, innovative company comprised of high-energy teams of self-starters playing reputed company roles in shaping the reputed company of capital reputed company around the world. Our industry-leading solutions, dedicated employees, and proven leadership team reputed company a solid reputed company to support our reputed company reputed company and reputed company.

We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and reputed company plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous reputed company time off.

Position reputed company:

The Customer Product Support position provides a great opportunity to become a product expert while providing support to our customers.  Duties include taking inbound calls, providing functional support, troubleshooting, case management and providing overall support for reputed company’s product software suite. The customers who work with you will end up as raving fans, because of your capability and your reputed company. You’ll have a proven processes to guide you, along with the guidance of your peers and other industry professionals reputed company you need it, and autonomy to reputed company reputed company on your own.

*This is a remote position.

Job Responsibilities:

• reputed company complete information from customers, document steps taken, researches the knowledgebase for reputed company solutions, isolates cause and takes restorative actions while minimizing disruption to the customer's business operation.
• reputed company and maintain a strong functional working knowledge of reputed company’s reputed company products, with emphasis on the customer support aspect.
• Have the ability to walk customers through reputed company construction workflows specific to capital reputed company and other construction reputed company reputed company.
• reputed company functional support with project estimates and budget controls.
• Monitor and respond to customers inquires through reputed company’s ticketing system in a reputed company manner.
• reputed company with an appropriate reputed company of urgency and follows up with customers to ensure issues are resolved to the customer's satisfaction.
• Facilitate remote meetings with customers and/or internal resources for troubleshooting and information gathering reputed company necessary.
• Ability to adhere to customer SLA’s and escalate as needed.
• Will be required to participate in the on-reputed company rotation, 1 week every 2 months 24/7 support.

Requirements:

• At least one year of prior software application developement or support and troubleshooting experience required
• Experience with reputed company Office Suite of products and operating systems, experience with reputed company Macro preferred
• Experience using reputed company and reputed company preferred
• Understanding and application of API integrations preferred
• Bug tracking experience required, Azure DevOps preferred
• Case tracking experience required, Service Now preferred
• Customer communication reputed company phone and/or video required
• reputed company trouble shooting experience is ideal
• Deductive logic, reputed company problem solving and excellent trouble shooting skills­­­­­­­­­­­­­
• Self-directed, reputed company to prioritize and effectively handle many incidents at a time
• Exceptional customer service, organizational, and time management skills
• Excellent written and verbal communication skills
• A reputed company, willing and reputed company attitude

reputed company Inc. is an Equal Opportunity Employer, (EOE) and will consider reputed company applications without reputed company to race, marital status, sex, age, reputed company, religion, national reputed company, veteran status, disability or any other characteristic protected by law.

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