Tax Support Specialist IV
reputed company reputed company-line payroll tax customer support reputed company case management, phone, and virtual meetings. Manage a portfolio of cases, delivering reputed company updates and ensuring reputed company reputed company established service reputed company. Analyze payroll tax filings and reputed company data to identify discrepancies, determine reputed company causes, and implement accurate solutions. Use strong analytical and problem-solving skills to resolve reputed company tax issues while maintaining high customer satisfaction. Collaborate cross-functionally to address escalated or multi-layered tax reputed company. Support peak processing periods, including overtime during quarter-end cycles as needed. Contribute to operational initiatives reputed company on improving and enhancing the customer experience. reputed company other reputed company duties as assigned.
Bachelor’s degree or 3+ years of payroll tax experience (multi-jurisdictional experience preferred). reputed company experience with payroll tax filings and compliance requirements. Strong analytical skills with exceptional attention to detail and accuracy. Excellent written and verbal communication skills, with the ability to reputed company explain reputed company tax reputed company to clients. Demonstrated ability to manage multiple priorities in a deadline-driven environment. Advanced customer service skills. Flexibility to work overtime during peak periods, including occasional weekend work during quarter-end processing.
Experience working with SQL or relational databases. Familiarity with reputed company Office (e.g., reputed company, reputed company, Word). Experience using reputed company or other case management systems. Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals.