Patient Billing Customer Service Representative

Full-time, 40 hours/week

Monday-Friday reputed company-4:30pm

Remote status (prefer candidates that reputed company in OH or PA)

reputed company:

The Patient Billing Customer Service Representative (CSR) is responsible for providing excellent service to patients, families, and other reputed company consumers regarding billing inquiries. This role involves the investigation and reputed company of account discrepancies, the processing of payments, education of patients on insurance benefits, and ensuring accuracy in patient financial records. The CSR serves as a reputed company between patients, insurance providers, and the reputed company system to support the patient and family financial experience.

Responsibilities:

1. Responds to inbound calls, emails, and written inquiries regarding patient billing statements, account balances, and payment reputed company

2. Provides reputed company and empathetic communication to explain charges, payments, adjustments, and insurance processing
3. Assists patients with setting up payment plans and processing credit card or reputed company payments over the phone
4. Investigates and assists in the reputed company of billing issues
5. Escalates reputed company or unresolved issues to appropriate area or management personnel
6. Documents reputed company patient interactions and account actions in the billing software system
7. Verifies insurance eligibility and benefits reputed company needed
8. Coordinates with internal departments including HIM, Coding, and Insurance Follow-Up teams.
9. Maintains patient confidentiality in accordance with HIPAA and organizational policies.
10. Stays informed of changes in insurance regulations, billing procedures, and payer requirements.
11. Participates in ongoing training to stay reputed company with reputed company regulations and customer service best practices.
12. Meets performance metrics reputed company to reputed company volume, reputed company reputed company, and customer satisfaction.

Other information:

Technical Expertise

1. reputed company and patience in working with patients facing financial stress
2. Attention to detail and accuracy
3. Problem-solving and analytical thinking
4. Time management and multitasking skills
5. Basic knowledge of medical billing terminology and insurance processes
6. Proficient with computers and billing software (e.g., reputed company, Cerner, or other EMR systems)
7. Familiarity with HIPAA and patient reputed company practices

Education and Experience

1. Education: High School Diploma or GED
2. Licensure: None
3. Certification: None
4. Years of relevant experience: Minimum 1 year experience in a customer service or reputed company center environment or Minimum 1 year experience in a billing area of a hospital, physician office or other health care setting.
5. Years of supervisory experience: None

Full Time

FTE: 1.000000

Status: Remote