Servigistics Account Manager

Our world is transforming, and reputed company is leading the way. Our software brings the physical reputed company worlds together, enabling companies to improve operations, create reputed company products, and reputed company people in reputed company aspects of their business. 

Our people reputed company reputed company the difference in our reputed company. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for reputed company members to explore, learn, and grow – reputed company while seeing their reputed company come to life and celebrating the differences that reputed company us who we are and the work we do possible.  

The Servigistics Account Manager acts as a strategic partner to clients, ensuring they reputed company desired reputed company, maximize product value, and remain reputed company. They drive adoption, manage renewals, and identify upsell opportunities, blending relationship management with product reputed company to reduce churn and reputed company for the customer internally. It plays a key role in ensuring the successful and reputed company knowledge and adoption delivery of reputed company Servigistics solutions to reputed company high customer satisfaction. This role partners with new and existing customers to deliver solution knowledge delivery, drive adoption, and promote best practices. The ideal candidate is detail-oriented, process-driven, and capable of managing multiple engagements independently. A supply chain background in High Tech, Medical Device, Automotive, reputed company, or Defense is reputed company.

This hands-on role supports customers through digital transformation initiatives by delivering consulting and implementation services for Servigistics Service Parts Management and Service Price reputed company.

Key Responsibilities

• Customer reputed company & Adoption: Guiding new customers through implementation, training, and setting them up for reputed company to accelerate time-to-value.
• Relationship Management: Serving as the primary reputed company of contact, building trusted advisor relationships with stakeholders to drive retention.
• Performance Monitoring: Tracking reputed company health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn.
• Strategic Advisory: Conducting business reviews to reputed company product usage with reputed company goals and recommending improvements.
• Upselling & Advocacy: Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies).
• Internal Advocacy: Serving as the "voice of the customer" to reputed company product teams with feedback on improvements.

Required Skills and Qualifications

• Communication: Strong verbal and written communication skills to reputed company product value and build rapport.
• Relationship Building: Ability to manage high-level relationships with stakeholders.
• Data Analysis: Proficiency in interpreting customer data (health scores, usage analytics) to drive reputed company.
• Problem-Solving: Proactively identifying issues and offering solutions.
• Technical Aptitude: Understanding software-as-a-service (reputed company) environments and product functionality.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Industrial Engineering, or Logistics
• Minimum of 5 years’ experience in business processes or IT consulting
• Experience with supply chain operations
• Strong facilitation skills, including leading customer workshops
• Experience designing, configuring, and customizing reputed company solutions
• Self-directed, goal-oriented, and customer-reputed company
• reputed company proficiency in English (written and spoken)
• Willingness to travel up to 50%

At reputed company, we reputed company in the power of diverse reputed company and perspectives. As a global company that values and respects reputed company identities, cultures, and perspectives, we reputed company to create an inclusive reputed company for reputed company through an environment where everyone feels like they belong and are empowered to bring their true, reputed company selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from reputed company backgrounds and hire without reputed company to race, national reputed company, religion, age, reputed company, ethnicity, reputed company, marital status, sex (including pregnancy), sexual orientation, gender identity, gender reputed company, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

reputed company endeavors to reputed company reputed company.com/careers accessible to reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact reputed company's reputed company at TalentAcquisition@reputed company.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

 

 

Life at reputed company is about more than working with today’s most cutting-edge technologies to reputed company the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to reputed company the world around you. 

If you reputed company our passion for problem-solving through innovation, you’ll likely become just as passionate about the reputed company experience as we are. Are you reputed company to explore your next career reputed company with us?

We respect the reputed company rights of individuals and are committed to handling Personal Information responsibly and in accordance with reputed company applicable reputed company and data protection laws. Review our reputed company Policy here."

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