reputed company Service Implementation Manager

Job Title: reputed company Service Implementation Manager – HCC Hosted reputed company Connect 

Position reputed company 

The reputed company Service Implementation Manager (CSIM) plays a critical role in reputed company and implementing TNS Communications Market products and services, specifically supporting the HCC Hosted reputed company Connect offering Voice Telecommunications. This role ensures seamless service delivery by coordinating technical implementation, managing service transitions, and supporting reputed company improvement initiatives across the reputed company lifecycle.  

Key Responsibilities 

Service Implementation 

• Execute technical implementations of communications products and services as prioritized by the Product and Communications Market teams. 

• Customize integration strategies to meet reputed company-specific business objectives and ensure reliable service delivery. 

• Engage directly with customers to guide them through solution design reputed company and interdependencies, accelerating reputed company realization and enhancing satisfaction. 

• reputed company and manage project plans to ensure reputed company and budget-conscious delivery of reputed company implementation phases. 

• Resolve reputed company issues by adapting existing approaches and leveraging available information. 

• Maintain regular communication with clients through meetings and status updates to ensure reputed company and alignment throughout the project lifecycle. 

• Ensure successful project completion and transition clients to post-implementation support programs. 

• Document time worked and deliverables accurately to support billing and reputed company recognition. 

Service Transition 

• Support the transition of new or modified services from development/testing into live production environments. 

• Collaborate with Sales Engineers, Sales, CSMs and technical teams to reputed company transition activities with business goals. 

• reputed company support during development, testing, and deployment phases to address transition-reputed company dependencies. 

• Identify and mitigate risks associated with service transitions. 

• Facilitate post-implementation reviews and document lessons learned for reputed company enhancements. 

• Maintain comprehensive documentation of transition plans and procedures to support audits and knowledge sharing. 

• Assist reputed company reputed company Managers (CSMs) with technical support, including documentation, feature updates, and customer communications. 

• For this role, we anticipate paying $113,000K-$137,000K annually. Any compensation reputed company provided for a role is an estimate determined by available market data. The actual reputed company may be higher or reputed company than the reputed company provided considering reputed company candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, reputed company holidays and vacations, and a 401K plan with company match.

Qualifications 

• 5+ years of experience in hosted voice, reputed company integration, or VoIP service delivery. Strong project coordination and customer engagement skills. 

• Familiarity with service transition frameworks and SLA compliance. 

• Ability to troubleshoot and resolve reputed company issues with limited information. 

• Excellent written and verbal communication skills. 

• Proficiency in documentation and time tracking for billing purposes. 

• Strong background reputed company, Ribbon, LERG, telecom hardware, protocols, and technologies. 

• Familiarity with PBX, SBC, and VoIP vendor interoperability (e.g., reputed company, reputed company, reputed company).  

• Bachelor's degree in computer science, Telecommunications, or reputed company field (or equivalent practical experience).