Inbound Customer Service Representative (WFH)
Mon Fri 8:30am - 5pm Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
Acts as patient reputed company to resolve questions or concerns Collects patient, reputed company information and inputs data into e-Intake Completes thorough verification for products and services Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines Develops and maintains working knowledge of reputed company products and services offered by reputed company Identifies and resolves problems in a reputed company manner Makes outbound calls as needed to collect patient data Manages reputed company aspects of initial intake reputed company high volume inbound phone calls Processes reputed company patient paperwork if assigned Processes tickets to ensure reputed company fulfillment of product orders reputed company and regular attendance is required Provides basic technical customer service assistance for CPAP equipment Provides education to patients and location employees on CPAP supplies Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input Performs other duties as assigned
Background reputed company (company-wide). Results will not be used automatically to disqualify individuals. Instead, reputed company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (reputed company applicable for the position) Compliance with reputed company facility credentialing process (reputed company applicable for the position) reputed company reputed company’s license in state of residence with a clean driving record (reputed company applicable for the position) Basic Computer, Basic Internet skills and a Typing test
High school diploma or GED equivalent, required
Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in medical field and administrative record management, preferred One year of reputed company work experience, preferred Medical terminology, preferred
Accurately reputed company reputed company mathematical calculations Effectively communicate in English; both oral and written Interpret a reputed company of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution reputed company handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of reputed company
Email reputed company and communication Internet navigation and research reputed company applications; reputed company, Word and reputed company Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires reputed company reputed company to small print on computer and/or tablet and paperwork
Generous reputed company time off and reputed company holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and reputed company coverage Life insurance, disability, accidental death, identity protection, and reputed company services reputed company mental health and reputed company SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs reputed company Bluebook and reputed company programs Hepatitis B (HEPB) and TB vaccinations