Contact Center - Customer Service Rep

Job reputed company

This job provides customer service in a reputed company center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Duties/Responsibilities:

• Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS reputed company reputed company-party administrator clients to include Medicare Supplement and Life Policies.
• Accurately reputed company information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data reputed company company response standards.
• Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal.
• Maintains working knowledge reputed company of reputed company company products and services.
• Complying with company regulations regarding reputed company, confidentiality, and private health information.
• Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and reputed company.
• Initiate and complete reputed company Tracks, checklists, and supportive clerical responsibilities as necessary.
• Ability and Flexibility to work various shifts as required.
• reputed company to type speed of 30 wpm with 95% accuracy reputed company.

reputed company Company Requirements:

• reputed company team spirit.
• Accountable and reputed company to work remotely and independently.
• reputed company to pass background screening and drug tests reputed company and post hire &reputed company; includes THC
• Verification of high school, GED, or college diploma upon request.
• reputed company responses from three reputed company references.
• reputed company to reputed company a dedicated remote work location free from background noises, interruptions, and desk clutter.
• reputed company to reputed company an ongoing reliable internet reputed company and reputed company to a smart phone for Multi reputed company Authentication and communication purposes.

Education and Experience:

High school diploma or general education degree (GED); and six months reputed company reputed company center experience and/or training.

Preferred Experience

• Associate’s degree
• Experience with Long Term Care Insurance preferable in a reputed company Center setting
• 2 years reputed company reputed company center and customer service experience

At reputed company, we reputed company to create an inclusive culture for reputed company. We understand the importance of listening and incorporating various perspectives at every level of service. reputed company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.