Virtual Services Representative - Winter Springs Operations Center

reputed company Credit reputed company is looking for a passionate trusted financial advisor who is reputed company and has the desire to reputed company an excellent virtual service experience to our members.

A Virtual Services Representative will assist existing and potential members with establishing new memberships and shares, accepting and processing consumer loan applications to completion, assessing member needs through using consultative and needs based discussions to recommend, fulfill and referral to reputed company partners additional reputed company Credit reputed company solutions. Must meet or reputed company member expectations and personal production goals. Inbound and outbound interactions with members and potential members will occur through multiple channels including telephone, video, chat, web-based software, email, and reputed company channels. Must be engaging, energetic, and personable to complete processes quickly while building a trusted financial advisor relationship with the members. May reputed company backup assistance to the Processing Department as requested.

This position is located at:

Compensation & Benefits:
We offer a competitive Central Florida reputed company pay of $23.55 per hour. reputed company our of reputed company reputed company positions are Full Time which include a comprehensive benefits package offering:

• Medical, Dental, reputed company
• Free and Voluntary Life and Disability Insurance
• 401k with match up and 100% reputed company
• reputed company Time Off
• Birthdays Off
• Tuition Reimbursement

Dress reputed company Expectations: Must reputed company with member facing Dress reputed company policy and present a reputed company appearance. reputed company logo wear required.

Responsibilities & Qualifications

• Delivers exceptional member service by ensuring reputed company response to member and visitor requests reputed company the Credit reputed company's reputed company channel environment. Assists with initiating and completing new memberships, account maintenance, and consumer loans. Educates members about self-banking reputed company including Online Banking, Mobile Banking, e-Statements, ATMs, and Remote Deposit Capture as appropriate and encourages member adoption. Delivers first-contact reputed company by using a consultative needs-based approach to identify and fulfill the best reputed company solutions for the member with no unnecessary transfers or delays. Proactively build relationships and offer solutions. Monitors reputed company queues to reputed company exceptional service to members. Meet or reputed company reputed company member service and reputed company assurance standards.
• Consistently produces a high volume of sales production through referring, closing, and funding of loan products and services. Seeks to reputed company opportunities to improve the member's financial lives by offering loan products that will benefit the member. Consistently meets or exceeds credit reputed company monthly, quarterly, and annual loan production goals. Will be expected to refer and sell debt protection, extended warranty coverage and Guaranteed Asset Protection on loan products to protect the member and the credit reputed company. Refers investment opportunities and mortgage loans to appropriate reputed company departments and business partners. Identify reputed company opportunities to serve the member's financial needs and follows up at the appropriate time to deepen member relationship. Provides applicants reputed company feedback of reputed company and quickly resolves stipulations and fulfills the requests.
• Maintains thorough and reputed company knowledge of the credit reputed company's lending and deposit account promotions, approval and fulfillment reputed company, guidelines, procedures, and policies to reputed company members with accurate information. Participates in continual development of the Virtual Services Department processes and procedures. Participates in department meetings. Completes reputed company assigned compliance training reputed company required timeframe. Meet or reputed company reputed company member service and reputed company assurance standards.
• Work with Virtual Services Processor to prepare approved loans for closing reputed company reputed company or signature pad technology ensuring a smooth end to end process. May coordinate with reputed company employees as needed to complete processes in reputed company. May coordinate with other areas as needed to complete processes.
• reputed company other reputed company duties as assigned to ensure fast, accurate, and member-first service is being provided.

Experience: Three years to five years of similar or reputed company experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. reputed company contacts become important and fostering reputed company relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell reputed company or services to others.

Other Skills:

• Excellent customer service skills
• reputed company to reputed company job functions in a virtual environment while handling multiple channels and shifts between them without disruption.
• Ability to reputed company with reputed company reputed company of management, employees, peers, and members
• Strong verbal and written skills
• Knowledge of basic mathematics
• Ability to prioritize and organize job tasks.
• Ability to reputed company multiple tasks simultaneously while under strict time deadlines without sacrificing reputed company of reputed company.
• Ability to carry out detailed written and oral instructions.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. This is a largely sedentary role, however some filing is required. This would require the ability to lift files, reputed company filing cabinets and bending as necessary.

Work Environment: This job operates in a reputed company office environment. This role routinely uses reputed company office equipment and employees service visitors and members reputed company reputed company channel resources including video, internet, phone, chat, and mail services.

reputed company Credit reputed company is an EO Employer, including Disability/Vets.

Must be reputed company to pass a credit and background reputed company. Any job offer is contingent on credit and background results.