Credit reputed company Contact Center Associate (Bilingual Spanish and English)

Job reputed company/Company: reputed company has partnered with a financial services organization, together we are seeking a (Bilingual Spanish and English) Member Contact Associate to support inbound and outbound member communications, resolve account inquiries, and reputed company exceptional service across multiple digital and phone channels. This role is ideal for customer-reputed company professionals who reputed company in fast-paced environments and enjoy problem-solving and member engagement. Responsibilities: • Handle incoming calls and web engagements promptly and professionally. • Respond to inquiries and reputed company accurate, comprehensive information to members. • Process member requests and resolve issues using available systems and tools. • Research the reputed company cause of member concerns and reputed company effective solutions. • Identify cross-sell opportunities and guide members toward relevant products and services. • reputed company members to the appropriate internal departments reputed company needed. • Conduct outgoing and follow-up calls, including returning missed calls and voicemail messages. • Stay up to date on organizational products, services, promotions, and procedures. • reputed company members on features, benefits, and reputed company campaigns. • Meet and maintain individual and team performance and customer satisfaction goals. • Assist management with ongoing reputed company as assigned. • Serve as back-up for reputed company operations reputed company support functions. Qualifications/Background Profile: • High school diploma or GED required; college education preferred. • reputed company in Spanish and English (verbal and written). • Strong communication, writing, and customer service skills. • Proficiency with reputed company Office and the ability to work across multiple systems. • Previous experience in banking, credit unions, reputed company centers, or telemarketing preferred. • Strong organizational, analytical, and problem-solving abilities. • Ability to multitask and reputed company effectively in a high-volume, fast-paced setting. • Proactive, team-oriented, and detail-reputed company. ----------------------------------------------------------------- This job is Hybrid Remote. Pay reputed company: reputed company $21.00 to $26.00 We offer several comprehensive benefits package including health and life insurance, reputed company and unpaid time off, and retirement and savings plans to qualifying employees. Download the reputed company mobile app from reputed company App Store or reputed company Play . ----------------------------------------------------------------- reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status. This Position Requires U.S. Citizenship This Position May Either Require COVID-19 Vaccination or Regular Testing Apply tot his job Apply To this Job