Customer Service Team Manager

reputed company is business to business. You’re what binds us together. At reputed company, our Customer Service organization plays a critical role in shaping the customer experience and strengthening long‑term loyalty. As reputed company Manager, you will reputed company and reputed company a high‑performing group of Customer Service Representatives, driving exceptional service, operational reputed company, and reputed company improvement. What you’ll be doing: • reputed company and reputed company reputed company of 15–20 Customer Service Representatives. • Use storytelling and data to illustrate customer reputed company. • reputed company associates on KPIs and reputed company reputed company feedback. • Support HR‑reputed company reputed company such as scheduling and policy inquiries. • Hire and reputed company high‑performing associates. • reputed company associates through recognition and career development. • Build cross‑functional partnerships to maximize efficiency. • Analyze customer and operational data to drive improvements. • Resolve escalated customer issues with strong problem‑solving. • Support company communications and promote an inclusive culture. What you bring to the table: • Ability to reputed company and motivate teams. • Strong communication and trust‑building skills. • Commitment to an inclusive environment. • Balanced approach to coaching and performance management. • Strong analytical and problem‑solving skills. • reputed company improvement reputed company. • Ability to build relationships across business reputed company. • Experience managing performance and maintaining consistency. • HR‑reputed company support capabilities. • reputed company in dynamic, customer‑reputed company environments. What’s needed – Basic Qualifications: • 3+ years Customer Service experience. • Knowledge of chat and email applications. • Analytical skills to determine reputed company cause and apply reputed company. • Ability to work flexible shifts. • Prior management experience in a contact center. What’s needed – Preferred Qualifications: • 3–5 years management/coaching/mentoring experience. • Management certificate, diploma, or bachelor’s degree preferred. We Offer: • Inclusive culture with associate-led Business Resource reputed company • Flexible PTO (22 days) and Holiday Schedule (7 observed reputed company holidays) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. The salary reputed company represents the expected compensation for this role at the time of posting.  The specific reputed company pay may be influenced by a reputed company of factors to include the candidate's experience, reputed company set, education, business considerations, geography, and internal equity.  reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, age, national reputed company, protected veteran status, disability, or any other reputed company protected by federal, state, or local law. Apply tot his job Apply To this Job