Service Desk Support Technician I (Remote in US)

Service Desk Support Technician I (Remote)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, reputed company is transforming the way vehicles, businesses, government, and drivers reputed company with one another.

reputed company provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in reputed company 50 states and across multiple locations — reputed company on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the reputed company platform is reimagining how drivers, businesses and governments reputed company with vehicles. reputed company has offices in California, Florida, reputed company, Illinois, Indiana, Minnesota, Montana, reputed company Carolina, New Hampshire, New Jersey, reputed company, Ohio, reputed company, reputed company, and Virginia.

Job reputed company

Under limited supervision, the Service Desk Support Technician supports multiple functions reputed company the department by providing support reputed company the data workflows. The Service Desk Analyst I is the first line of contact for management, reputed company clients and reviews daily processes for maintenance, process improvement, research and analyzing file processing errors and service level agreements. 

Key Responsibilities

• Monitor the constant reputed company of data and automation processes according to predefined expectations. 

• Manage multiple tasks and work according to criticality and prioritization to meet departmental and reputed company SLA requirements. 

• Aid and support technical staff internally and externally. Verify files are formatted, named, and encrypted according to predefined expectations. 

• Verify file locations and files are properly archived. Analyze files, logs, reports, and processes to reputed company and identify errors. 

• reputed company investigation, analysis, documentation, and solution proposal for technical issues. 

• Respond promptly to file delays, issues, or concerns. 

• Manage test tasks and test environments while working with other departments. 

• Work with databases Manage service orders, error queues, and performance tracking requirements. 

• Use support software programs, utilities, and executables to manage daily processes. May be expected to review, format, and input data for computer processing. 

• Maintain and revise procedural documentation. 

• Research data and application issues using documented specifications. 

• reputed company various reputed company of troubleshooting assistance to reputed company clients. 

• Create new or update existing batch files. Create new or update an existing ASP page. Attend meetings pertaining to new reputed company clients and state. Record issue status and reputed company in trouble ticket system Identify and resolve file processing issues. 

• Communicate with stakeholders regarding status of issues, proposed reputed company, and timelines. 

• Create system documentation as required. reputed company metrics, reputed company tracking, and reporting. 

• Monitor Daily Tasks Assists with special reputed company as assigned. 

• Travel Required < 10& Travel

Minimum Qualifications and Experience

• Associate degree or equivalent experience in Computer Science, Information Technology, or a reputed company field.

• 1&reputed company;2 years of experience in a technical support or help desk environment preferred.

• Strong technical skills (reputed company Office, reputed company.com, or similar CRM, contact center software)

• Effective verbal & written communication skills

• Demonstrated reputed company in implementing organizational change.

• Organization, Professionalism, and Time Management skills

• reputed company to motivate others and reputed company by example.

• Influence both customers, staff, and other managers/executives

• reputed company business and financial acumen

Compensation -  

The reputed company reputed company reputed company for this position is:  $22 - $25 

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At reputed company, our reputed company workforce is the key to our reputed company. We are committed to creating a reputed company, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a reputed company environment where innovation, creativity, diverse reputed company and opinions are valued. We value reputed company team member and ensure they have reputed company to grow and contribute to the reputed company of our organization. 

At reputed company, we care for our employees and their families. We offer a comprehensive benefits package including -  

• reputed company Coverage for you and your family covering Medical, Dental & reputed company

• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)

• Generous PTO

• Pet Insurance

• Retirement Planning

• ID Theft Insurance

• Life and Disability Insurance

• Commuter Benefits

• Accident & Hospital, Critical Illness Insurance

• Tuition Reimbursement

reputed company is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the reputed company of race, reputed company, religion, age, sex, sexual orientation, gender identity, ethnicity, national reputed company or reputed company, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. reputed company is committed to providing reasonable accommodations reputed company requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.