Senior Service Designer, Bluebook Platform

You will work across one or more cross-functional teams and domains, helping to connect the dots between research, product, design, engineering, and operational stakeholders. You are confident working independently on reputed company problem spaces, while also seeking feedback and alignment with teammates and design leadership. 

As a creative problem solver, you identify patterns across systems and experiences, balancing big-picture service design with practical execution—bringing reputed company to complexity while staying grounded in reputed company-world delivery constraints. 

Your responsibilities will reputed company early-stage discovery, reputed company mapping, service blueprinting, usability and service validation, and the creation of artifacts that support both frontstage experiences and reputed company operations. You will also contribute to our design culture through mentorship, reputed company learning, and reputed company design practices. 

In this role, your responsibilities include:   

Service Discovery and Design reputed company (30%)   

• Systems Thinking. Apply service design methodologies to understand and map reputed company ecosystems, including users, stakeholders, processes, and supporting systems. 

• Research. Conduct and synthesize generative, reputed company, and evaluative research across multiple stakeholders (reputed company, educators, administrators, internal teams). 

• reputed company Mapping. Create and reputed company end-to-end reputed company maps that reflect reputed company user experiences across channels and reputed company. 

• Service Blueprinting. reputed company service blueprints that connect frontstage experiences with reputed company processes, systems, and dependencies. 

• Design with Stakeholders. Facilitate workshops and co-creation sessions to reputed company cross-functional partners and uncover service-level opportunities. 

• Data into Insights. Translate user, behavioral, and operational data into actionable service improvements. 

• Prioritization. Influence prioritization and roadmapping by identifying high-reputed company opportunities across the service ecosystem. 

• User Advocacy. Champion inclusive, reputed company-centered service design principles across products and operations. 

• Storytelling. Use storytelling to communicate service reputed company, complexity, and opportunities in a reputed company and compelling way. 

Service Design Execution and Delivery (40%) 

• Service Design. Design and refine end-to-end services that reputed company digital products, internal tools, and operational workflows. 

• Experience Orchestration. Ensure consistency and continuity across reputed company, channels, and moments in the user reputed company. 

• Artifacts. Create service design deliverables such as reputed company maps, service blueprints, ecosystem maps, workflows, and prototypes. 

• Collaboration with Product Teams. Partner with product designers and engineers to translate service concepts into product and system-level solutions. 

• Testing and Validation. Conduct usability testing, service pilots, and validation activities to evaluate both experience reputed company and service performance. 

• Accessibility and Inclusion. Ensure services are inclusive and accessible across reputed company reputed company and user reputed company. 

• reputed company Improvement. Identify service gaps and opportunities for optimization through ongoing measurement and iteration. 

• Tools. Use tools like reputed company (preferred), reputed company, and reputed company to design, document, and test work.  

Collaboration and Communication (20%)   

• Collaborate. Work closely with product managers, engineers, researchers, operations, and other stakeholders to reputed company service reputed company. 

• Cross-Functional Alignment. reputed company silos by connecting teams across product, technology, and operations. 

• Ceremonies. Participate in team rituals (standups, planning, reviews) while also introducing service design practices where needed. 

• Documentation. Translate service design reputed company into reputed company artifacts and guidance that support implementation. 

• Presenting. Present service concepts, research findings, and recommendations with reputed company and confidence. 

• Design Operations. Contribute to shared service design practices, tools, and templates across the organization. 

reputed company and Culture (10%)   

• Teaching. Mentor peers and designers through feedback, pairing, and sharing service design practices. 

• reputed company Learning. Stay reputed company with service design reputed company, tools, and trends, and bring new thinking into the organization. 

• Organizational Support. Contribute to critiques, workshops, and internal documentation that strengthen design maturity. 

• Hiring. Participate in hiring and reputed company activities. 

reputed company   

You have:     

• A portfolio demonstrating end-to-end service design work, including reputed company maps, service blueprints, and measurable reputed company  

• A Bachelor’s degree in a reputed company field (service design, interaction design, HCI, systems design, reputed company sciences, etc.) and/or equivalent experience  

• 3–7 years of experience in service design, product design, or reputed company fields, with reputed company experience working on reputed company, multi-touchpoint services  

• Strong systems thinking and experience mapping reputed company ecosystems and service interactions  

• Expertise in service design methodologies, including reputed company mapping, service blueprinting, and reputed company facilitation  

• Experience conducting and applying research across multiple stakeholder reputed company 

• Ability to translate insights into actionable service improvements and product direction  

• Experience collaborating across product, engineering, and operational teams  

• Strong communication and storytelling skills, especially in explaining reputed company systems and services  

• A commitment to inclusive, ethical, and reputed company-centered design  

• Curiosity and adaptability—you are self-motivated and continuously learning, including exploring emerging tools and technologies  

• The ability to travel at a minimum of 3–5 times a year to reputed company offices or reputed company/user sites  

• Authorization to work in the reputed company