[Hiring] Workflow/Document Specialist @CMS Law

Role Description We are looking for a full-time 50/50 Document Specialist / Document Centre Workflow Coordinator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. You will be working with the daytime team and assisting 50% of the time with the department’s workflow needs, maintaining a high level of service which matches customer's expectations. • Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation. • Assist in identifying and executing ways to develop and enhance relationships with clients. • Liaise effectively with the management team as required. • Handle first line complaints and escalate appropriately. • Excellent customer service skills. • Workflow management for the Document Centre. • Utilise client tools and templates in document preparation as required. • Provide technical document trouble-shooting support as required within the centre or directly with centre users. • Adhere to brand guidelines and best practices when preparing documents. • Produce work product which is of a highly professional standard, consistent in formatting and style. • Manage and prioritise assigned projects to ensure deadlines and expectations are met. • Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs. • Ensure effective project communication and handover between shifts. • Identify concerns, risks and conflicts and ask for assistance when required in a timely and constructive manner. • Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role. • Develop an overview on team skills in producing complex documents. • Must be flexible and responsive to business needs. • Assist in the collation and preparation of data for monthly reporting. • Monitor productivity of the team ensuring that any issues are identified. • Act as a focal point for the team for queries or concerns and escalate accordingly. • Ensure adequate staffing is provided for on the shift and liaise with the Document Centre Manager to procure extra resource if necessary. • Maintain a close working relationship with the Document Centre Manager. • Other duties as assigned. • Reports to: Shift Team Lead. • Hours of work: 07.30-15.30 (1 hour break). • Location: Remote. Qualifications • Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints. • Show initiative and good judgment and be able to work independently. • Ability to concentrate in an environment of multiple demands and distractions. • Able to maintain confidential information and work in a fast-paced, dynamic and creative environment. • Able to work effectively with colleagues of all levels in an organisation. • Excellent written and oral communication skills to interface with clients and colleagues. • Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience. • Strongly self-motivated; always adopts a ‘can do’ approach; takes pride in work and the larger organisation. • Experience of administering effective workflow management systems in a legal or other professional services environment. • Previous document production experience in a professional service environment. • Excellent working knowledge of document production practices and technologies. • Advanced technical knowledge. Benefits • Competitive basic salary (reviewed annually). • Flexible, hybrid working policy. • Generous bonus scheme. • Up to 25 days holiday (rising to 28 days with service). • Holiday exchange scheme. • Private medical insurance. • Enhanced parental leave. • Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010. Apply tot his job Apply To this Job