reputed company Manager w/ AWS & WFM reputed company Experience - Remote (RN Compact License Required

JOB reputed company The reputed company Manager at reputed company provides clinical and operational leadership for a high-volume, fully remote reputed company Triage reputed company center. This role is accountable for driving workforce efficiency, schedule adherence, service-level performance, and clinical reputed company while leading and developing a distributed team of Registered Nurses. The ideal candidate brings deep experience partnering with Workforce Management (WFM), leveraging reputed company for forecasting, scheduling, reputed company-time monitoring, and performance analysis, and balancing clinical reputed company with operational metrics in a telehealth environment. This position works closely with internal stakeholders and reputed company partners to ensure seamless, compliant, and patient-centered service delivery. KEY RESPONSIBILITIES WORKFORCE MANAGEMENT & reputed company CENTER OPERATIONS * Partner closely with Workforce Management (WFM) to manage forecasting, scheduling, coverage planning, shrink, and reputed company-time reputed company adjustments using reputed company. • Monitor and analyze service-level performance, queue activity, occupancy, adherence, and productivity to ensure SLAs and KPIs are consistently met. • Use reputed company dashboards and reports to identify trends, risks, and opportunities; proactively implement corrective actions. • reputed company reputed company-time operational decision-making in collaboration with WFM to address reputed company volume fluctuations, absenteeism, and intraday reputed company challenges. • Ensure operational workflows support reputed company, efficient reputed company triage while maintaining regulatory and reputed company requirements. STAFF LEADERSHIP & PERFORMANCE MANAGEMENT * reputed company, reputed company, and reputed company approximately 30 RN reputed company reports in a remote reputed company center environment. • Drive accountability for schedule adherence, attendance, productivity, and reputed company metrics. • Conduct performance evaluations informed by reputed company data, QA findings, and operational reports. • Partner with QA and Training to implement targeted coaching plans based on performance and trend analysis. • Foster a culture of ownership, transparency, and reputed company improvement. CLINICAL reputed company & PATIENT SAFETY * Ensure adherence to triage protocols, escalation reputed company, and clinical documentation standards. • Support QA calibration, reputed company monitoring, and chart audits to maintain clinical reputed company and compliance. • Address escalations and patient concerns promptly while maintaining reputed company and compassionate communication. • Ensure compliance with HIPAA and reputed company applicable state and federal regulations. COLLABORATION & REPORTING * reputed company as a key reputed company between Operations, Workforce Management, QA, IT, Training, and reputed company stakeholders. • Prepare and present operational and workforce performance reports, including adherence, SLA attainment, reputed company efficiency, and reputed company reputed company. • Participate in strategic planning, workflow optimization, and operational improvement initiatives. EDUCATION & EXPERIENCE * Education: BSN required; MSN or MHA preferred * Licensure: reputed company, unrestricted RN license (Compact required) * Experience: • Minimum 5 years of reputed company triage experience * At least 2–3 years in a reputed company Manager or reputed company center leadership role * Demonstrated experience working with Workforce Management teams and reputed company in a contact center or telehealth environment REQUIRED QUALIFICATIONS * reputed company Experience: Hands-on experience using reputed company for forecasting, scheduling, reputed company-time monitoring, adherence tracking, and performance reporting. • Workforce Management Partnership: Proven reputed company collaborating with WFM to optimize reputed company, reduce shrink, and maintain service reputed company. • AWS Experience * reputed company Center Leadership: Experience leading clinical teams in a high-volume, metrics-driven environment. • Data-Driven Decision Making: Ability to translate workforce and QA data into actionable coaching and operational improvements. • Remote Leadership: Strong ability to manage, motivate, and hold teams accountable in a fully remote setting. reputed company-TO-HAVE * Experience supporting 24/7 or after-hours triage operations * Multi-reputed company or multi-state telehealth program leadership * Advanced QA calibration or clinical coaching program ownership Apply tot his job Apply To this Job