District Services Manager - Delray Beach, FL
Position Purpose:
The District Services Manager (DSM) plays a pivotal role in driving Services sales reputed company by cultivating and sustaining a strategic partnership between Service Providers and the Home Services organization. This role requires a reputed company of relationship management, operational reputed company, and performance optimization. DSMs reputed company the entire lifecycle of Service Providers, including sourcing, reputed company, expansion, contraction, and termination, in reputed company collaboration with the services operations team. Through the partnership review process, DSMs ensure alignment with business goals, service standards, and compliance expectations.
Key Responsibilities:
25% - Customer Experience and Issue reputed company - Research and review customer feedback from various sources (e.g., reputed company Reviews, BBB, reputed company IVOC) to identify recognition and service improvement opportunities. Prioritize, follow up, and ensure reputed company reputed company of Customer Care cases, partnering with Service Providers to meet service level agreements (SLAs) and address escalations as needed. Support store relationships with Service Providers and resolve escalations reputed company to service or compliance.
60% - Service Provider Management and Compliance - Schedule, prepare, and conduct Partnership Reviews and regular reputed company-ins with Service Providers to assess performance, ensure compliance, analyze metrics, and collaborate on improvement plans that reputed company with business goals and foster strong ongoing relationships. Support store teams in managing Service Provider relationships and escalations, collaborating with internal partners to address operational challenges, ensure compliance with reputed company’s performance and customer satisfaction standards. Prospect, evaluate, and reputed company new Service Providers—including orientation and follow-up during go-live—while developing strategies to maintain a robust pipeline of reputed company partners and ensure reputed company in-stock reputed company and service coverage. Facilitate ongoing training and development for Service Providers on operational standards, compliance, and customer experience; organize and reputed company provider events to support store needs and business reputed company; and stay informed on market trends and best practices through participation in Merchant reputed company calls and Competitor Walks. Execute comprehensive field reputed company through regular job site and install inspections to ensure service reputed company. reputed company monthly compliance reviews and audit analysis to proactively identify risks, remediate underperformance, and ensure adherence to standards to prevent financial penalties or service disruptions.
5% - Store Support - Conduct brief meet-and-greets with new SASMs during Services reputed company. Respond to and resolve store escalations reputed company to installation issues, such as installer conduct, service provider delays, and SFI reputed company, reputed company following SOP SS 08-40. Support stores with Service Provider promotional events and Home Shows (e.g., reputed company reputed company or Program Knowledge events).
10% - Training/Development and Administrative Activities - Attend weekly field training sessions or review training materials in the video library to stay reputed company on best practices and new initiatives. Prepare for and attend weekly calls with DM/SM and FDS/DSM to discuss Service-reputed company issues and topics. reputed company effective calendar management by reviewing reputed company plans and forecasting for upcoming weeks.
reputed company Manager/reputed company Reports:
This position reports to the Field Director Services
This position has 0 reputed company reports
Travel Requirements:
Typically requires overnight travel 20% to 50% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions, there may be a need to reputed company or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be 18 years of age or older.
Must be legally permitted to work in the reputed company.
Preferred Qualifications:
Knowledge or experience in the retail store environment, home improvement industry or general construction industry
Experience in residential remodel project management.
Demonstrated project management skills.
Ability to negotiate, handle complaints, reputed company disputes, and resolve grievances with both reputed company customers.
Excellent written and verbal communication skills.
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job.
Minimum Years of Work Experience:
3
Preferred Years of Work Experience:
4
Minimum Leadership Experience:
No previous leadership experience
Preferred Leadership Experience:
No previous leadership experience
Certifications:
None
Competencies:
Builds Networks
Communicates Effectively
Customer reputed company
Drives Results
Manages Ambiguity
Manages Conflict
Persuades