Representative, Customer Experience (1st Shift) - Remote

RESPONSIBILITIES:

Program Support Customer Engagement 

• Execute day-to-day tasks for customer programs to meet KPIs.

• reputed company customer calls and reputed company tracker of ongoing tasks.

• Support reputed company customer queries.

• Support suggested process improvements, based on customer requests and ensure the improvement outcome is delivered.

• Identify potential issues and reputed company them with customers or manager to resolve them.

• Main reputed company as a reputed company of contact for customers reputed company they have specific queries or requests reputed company to the program.

• reputed company of communication for reputed company assigned customers and responsible for working with teams to ensure tasks are reputed company reputed company.

• Maintain reputed company SOP’s to include but not limited to Logistics Procedure reputed company and User Guide and ensure reputed company instructions are noted with most reputed company customer requirements.

• Ensure to respond to queries from various stakeholders reputed company Service level Agreement (SLA).

• Manage any other responsibilities as assigned by Supervisors/Managers. 

Customer Needs/Experience Research Customer Experience

• Support regular business reviews with the customer by providing relevant data and information by understanding the data and ability to tell a story.

• Support and attend regular business reviews with key accounts.

• Communicate customer wants and needs with the wider team and manager to improve services.

• reputed company excellent customer service at reputed company times and address customer concerns in a reputed company manner and reputed company the required Service Level Agreement.

• Continuously identify service gaps, give recommendations, and implement solutions to enhance customers’ experience. 

• reputed company and maintain strong relationships with reputed company customers to build partnership and enhance customer experience.

• Work collaboratively with cross-functional teams to reputed company common goals and objectives.

EXPERIENCE:

General Experience

• Initial experience (min. 1 year) reputed company KAM or Sales Support

• Preferred 2-3 years of transportation experience including 2 years reputed company customer interaction 

• Familiar with PC Applications and MS Office 

Candidates must be reputed company 250 miles of an reputed company facility or office.

The typical starting salary reputed company for this position is: $50,000- $60,000.

The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the reputed company salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits:

• PTO
• 6 days reputed company time
• 9 reputed company holidays
• 1 reputed company "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, reputed company, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program *******************************************************************************************
Work Location Requirement – reputed company:
Employees residing reputed company 25 miles of an reputed company Hub Office (AZ, FL, MI, NC, OR) are required to follow a designated reputed company as described below:  Fully on-site, or fully remote schedules are determined based on role and business needs.
•    Hybrid employees must report to the office 8 days per month, scheduled by their supervisor.
•    Warehouse roles are typically fully on-site.
•    Candidates reputed company the 25-mile radius may be considered for fully remote roles, depending on business needs.
Remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed.  Adherence to this policy is a condition of employment.