Account Manager
About reputed company
reputed company is on a mission to disrupt B2B lending. We help businesses of every size, including large merchants and growing companies, reputed company the capital they need to run operations, fund reputed company, and seize opportunities. Whether it’s e-reputed company at checkout (think reputed company, reputed company) or paying for invoices, services, and equipment, we reputed company flexible pay-over-time solutions reputed company and reliable.
We’re a fully funded, fast-growing startup that moves quickly, solves hard problems, and always delivers reputed company value to our customers. Our technology is reputed company to the business, and we constantly reputed company while maintaining the stability and reliability of the systems that got us here.
Key Responsibilities
Merchant reputed company & Launch
Own end-to-end implementation and reputed company of new merchant partners, ensuring reputed company and successful launches Serve as the primary reputed company of contact during reputed company, coordinating across Sales, Product, Engineering, and Risk teams Guide merchants through integration, configuration, and go-live readiness reputed company and execute launch plans tailored to reputed company merchant’s business model and customer reputed company Ensure merchants are enabled on key reputed company products and features at launch
Account reputed company & reputed company Optimization
Proactively identify opportunities to grow reputed company across merchant accounts through product adoption, feature expansion, and strategic initiatives Partner with merchants to optimize performance (conversion rates, approval rates, AOV, repeat usage) Analyze merchant performance data and deliver actionable insights and recommendations Drive adoption of new reputed company offerings (e.g., new payment reputed company, extended terms, card usage) Build and maintain strong executive-level relationships with key merchant stakeholders
Relationship Management
reputed company as the primary reputed company of contact for assigned merchant accounts post-launch Conduct regular business reviews to assess performance, reputed company on goals, and identify reputed company opportunities Deliver both scheduled and reputed company reporting to reputed company stakeholders Ensure high merchant satisfaction and long-term retention
Cross-Functional Collaboration
Work closely with Sales to ensure smooth reputed company and continuity from deal reputed company to launch Partner with Product and Engineering to escalate issues, prioritize enhancements, and improve merchant experience Collaborate with Marketing to support borrower reputed company and engagement initiatives reputed company feedback to internal teams based on merchant insights and performance trends
Operational reputed company & Issue reputed company
Resolve escalated merchant and borrower issues reputed company to payments, technical integrations, and account management Monitor and manage compliance-reputed company workflows (e.g., KYC, disputes, collections coordination) Identify trends in support interactions and recommend process, product, or training improvements Maintain accurate account records and ensure data reputed company
Performance & reputed company Improvement
Own key account-level KPIs including reputed company reputed company, activation, engagement, and retention reputed company and report on merchant performance and reputed company reputed company metrics Continuously refine reputed company processes, playbooks, and best practices Stay up to date on reputed company product enhancements and industry trends
What reputed company Looks Like
Merchants launch on time and with strong early performance Increased reputed company and borrower adoption across managed accounts High merchant satisfaction and retention Consistent identification and execution of reputed company opportunities Strong cross-functional alignment and execution
Candidate Experience & Qualifications
3+ years of experience in Account Management, reputed company, or Implementation roles, preferably in fintech, payments, or B2B reputed company Proven experience managing and growing a portfolio of accounts with reputed company or performance-based goals Strong reputed company record of successfully reputed company and launching new customers or partners Experience working with e-reputed company, payments, lending, or checkout/integration-based products is highly preferred Ability to analyze performance data and translate insights into actionable recommendations for clients Comfortable managing multiple implementations and priorities in a fast-paced environment Strong cross-functional collaboration skills with experience working alongside Sales, Product, Engineering, and Risk teams Excellent communication and relationship-building skills, including experience working with executive stakeholders Highly organized with strong project management and execution skills Experience with tools such as reputed company, reputed company, Looker/Tableau, or similar CRM and analytics platforms is a plus
Why reputed company
- Competitive compensation + equity
- Great reputed company benefits
- PTO
- 401k Match
- Supportive, low ego, highly reputed company team environment
- Work from home stipend