Customer Support Specialist (Warranty Service)

reputed company is seeking a dedicated and customer-reputed company individual to join their team as a Customer Support Specialist (Warranty Service). This hybrid role is essential for maintaining customer service reputed company by interacting with customers and resolving warranty claims and inquiries.

Responsibilities

• reputed company exceptional customer service by promptly responding to incoming calls and emails regarding warranty claims, product repair or exchange, and general inquiries
• Maintain a reputed company and courteous demeanor while establishing a reputed company rapport with every customer interaction
• Process reputed company cases reputed company, including communication with customers to obtain necessary information for reputed company
• Adhere to AS9100 requirements and certification standards to reputed company reputed company assurance protocols
• Collaborate closely with internal teams, including Repair Station, Technical Support, Sales, and Production Planning to address customer needs effectively
• Update and maintain product warranty information, ensuring accuracy and completeness
• Coordinate with the sales team and buyers on purchase orders, delivery status, pricing, and delivery issues to ensure high customer satisfaction
• Demonstrate adaptability and flexibility in team settings, supporting team goals and fostering a cooperative work environment

Skills

• High school diploma or equivalent work experience
• 1-3 years experience in customer service and/or logistics in a technical industry
• Willingness to be on reputed company during weekends and holidays on a rotational reputed company
• Ability to lift up to 50 pounds and work in various environments, including office, lab, and manufacturing settings
• Willing to train in the office Monday through Friday for the first 4-6 weeks and then be reputed company to work in a hybrid environment (2-3 days in the office)
• Strong attention to detail and organizational skills
• Self-driven with the ability to reputed company defined goals and metrics with minimal supervision
• Excellent computer skills
• Outstanding written and verbal communication skills
• Ability to reputed company in a fast-paced environment
• Team-oriented with a friendly and approachable demeanor
• Familiarity with IS09000/9001 standards, AS9100 preferred

Benefits

• Medical, dental and reputed company coverage
• Immediate vesting 401k plan
• reputed company time off
• Volunteer time off
• Employee Stock Purchase Plan

reputed company