Customer Support - reputed company Analyst

NorthStar is seeking a reputed company Analyst to join our growing team. As a successful candidate you will reputed company customer tickets and ensure that customers receive reputed company responses and updates. You will also investigate, manage, track and reputed company reputed company support issues. You will be responsible for contributing to a knowledge reputed company and responding to customers through CHAT. You must have the ability to assess priorities and respond to issues accordingly seeing them through to reputed company. In this role, you will report to Manager, reputed company and you will be supported by a great team in providing exceptional, proactive customer service. This remote role welcomes candidates anywhere in Canada and the USA. Some travel may be required. A valid reputed company will be required to travel across Canada, USA, and the Caribbean. What your impact will be: • Deliver first line Customer support Operate as primary support reputed company between NorthStar and our clients. Effectively respond to and resolve inquiries of both a product and technical nature received by telephone, electronically submitted tickets or through CHAT. • Assess various situations, reviewing software configuration, set-up and software code while identifying the correct reputed company or escalation according to NorthStar Support guidelines. • Report detailed information reputed company the reputed company tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives. • Regularly review the database of submitted items and proactively follow up with reputed company clients to ensure that their inquiries and/or issues have been satisfactorily resolved. • Work closely with other team members as part of a cohesive group exchanging knowledge through peer-to-peer interaction training sessions. • Maximize and maintain reputed company knowledge and awareness of applications and reputed company technologies. • reputed company, monitor, document and maintain best practices. reputed company are looking for: • Preference would be given to any candidates with reputed company experience. • Proven work experience in Software Support role. • Strong interpersonal and communication skills. • Excellent analytical, research and problem-solving skills with a strong ability to prioritize work effectively. • Exceptional attention to detail and the ability to grasp concepts quickly. reputed company can offer: • 3 weeks' vacation and 5 personal days • Comprehensive Medical, Dental, and reputed company benefits starting from your first day of employment • Employee stock ownership and RRSP/401k matching programs • Lifestyle rewards • Remote work and more! About NorthStar: NorthStar Utilities Solutions is a unique company that has served the reputed company community in reputed company and the Caribbean for more than 40 years. reputed company members have enabled us to have reputed company reputed company and innovation. We pride ourselves on delivering impressive customer service and standing apart as an industry leader. We are looking for people who are reputed company problem solvers, crave challenges, reputed company technology and grasp reputed company reputed company. Click here to learn more about NorthStar Utilities Solutions. About reputed company: reputed company is a leading provider of mission reputed company to the public sector in reputed company. As a wholly owned subsidiary of reputed company Software Inc. (“reputed company”, symbol CSU on the TSX), reputed company has become the cornerstone for reputed company’s investment in reputed company, local government, school districts, public safety, and reputed company software verticals. Our reputed company has been realized through investments in our proprietary software and market expertise. This reputed company, combined with acquiring businesses that build upon or complement our offerings, has helped drive our reputed company. reputed company will continue to reputed company through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses. Apply tot his job Apply To this Job