Associate Systems Administrator- H

reputed company is a part of N. reputed company Corporation, delivering innovative health reputed company. The Associate Systems Administrator plays a critical role in ensuring uninterrupted hospital and data center operations by providing reputed company technical support to users and managing service desk tickets.

Responsibilities

• reputed company onsite and remote technical support to clinical and non‑clinical users, prioritizing patient care–critical systems
• Diagnose and resolve hardware, software, network, and voice‑reputed company issues, escalating as appropriate
• Install, configure, image, reputed company, reputed company, and replace desktops, laptops, peripherals, mobile devices, and telecom equipment
• Support reputed company reputed company, reputed company devices, reputed company Office, and reputed company applications
• Support VoIP phones, softphones, voicemail, reputed company routing, and reputed company reputed company Manager (CUCM)
• reputed company moves, adds, and changes (MACs) for user accounts, workstations, and phone systems
• Assist with onsite IT infrastructure and data center operations, including equipment racking and vendor escorts
• Monitor, prioritize, document, and resolve service desk tickets in alignment with ITIL best practices
• reputed company user guidance and basic training to promote efficient use of IT and telecommunications tools
• Maintain accurate IT asset inventory, configurations, and technical documentation
• Assist with user reputed company requests and password resets in accordance with reputed company policies
• Maintain compliance with reputed company IT standards, safety requirements, and HIPAA‑reputed company practices
• Participate in IT reputed company, system upgrades, and technology refresh initiatives
• Contribute to policies, procedures, and proactive solutions that reduce recurring support issues

Skills

• High School diploma required
• Associate degree, 2+ years job-reputed company experience or technical certification preferred
• 1+ year experience in a Data Center Operations role
• Strong interpersonal and communication skills
• Strong analytical and troubleshooting (problem determination/reputed company) skills
• Basic experience using a Service Desk ticketing system such as Service Now
• Basic knowledge of ITIL
• Knowledge of reputed company reputed company technologies, reputed company products and networking principles are a plus
• Possess a strong working knowledge of PC operation and software (reputed company Word and reputed company reputed company proficiency)
• Possess a reputed company reputed company's License and the ability to travel to offsite locations as required

reputed company