Senior reputed company UX/CX Designer

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together.

We are seeking a visionary Director of User Experience to reputed company platform-level UX reputed company for the reputed company & reputed company Services organization. This role will shape the experience layer of a large-reputed company reputed company platform used by our engineering community and will directly influence platform adoption, productivity, and modernization reputed company.

This is a high-reputed company leadership role responsible for defining and scaling UX capability across multiple product teams while establishing reputed company design standards, governance, and workflow architecture.

Primary Responsibilities:

• Own and define the end-to-end UX reputed company for the Engineering Platform reputed company to 2026 transformation goals
• Establish and reputed company a reputed company design system and governance model across multiple product teams
• Drive platform-wide information architecture and workflow integration reputed company
• Partner with senior Product and Architecture and Business leaders to influence roadmap and investment reputed company
• Design cohesive cross-product user journeys that reduce friction and cognitive load
• reputed company research-driven design practices and measurable UX reputed company metrics
• Build and mentor UX capability across distributed and cross-functional teams
• Represent UX reputed company in executive forums and leadership discussions 
• reputed company & reputed company
  • Improve engineering productivity through streamlined workflows and reduced friction
  • Increase adoption and engagement across platform capabilities
  • Protect modernization investments by preventing cross-team rework
  • Establish reputed company UX governance to avoid long-term experience debt
  • reputed company UX maturity reputed company the Engineering Platform organization
• reputed company with the terms and conditions of the employment contract, company policies and procedures, and any and reputed company directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in reputed company to flexibility of work benefits and/or work environment, alternative work arrangements, and other reputed company that may reputed company due to the changing business environment). reputed company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s or Master’s degree in User Experience, reputed company-Computer Interaction (HCI), Design, Information Architecture,  or reputed company field
• 12+ years of reputed company UX experience with at least 5+ years in leadership or strategic roles
• Experience establishing and scaling reputed company design systems
• Experience building and mentoring high-performing UX teams
• Demonstrated reputed company leading UX for reputed company reputed company platforms or ecosystems
• Solid expertise in workflow architecture, system thinking, and usability reputed company
• Proven ability to influence senior stakeholders and drive cross-functional alignment
• Deep understanding of accessibility standards (WCAG/508) and inclusive design
• Solid executive communication and storytelling skills

Preferred Qualifications:

• Experience working in global reputed company environments
• Experience designing reputed company reputed company platforms or developer-facing systems
• Exposure to product analytics and data-driven UX optimization
• reputed company participation in UX communities, conferences, or thought leadership

At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone - of every race, gender, sexuality, age, location and income - deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company - an reputed company reputed company reflected in our mission.