Director, Channel Operations, Partner

Job Title: Director, Channel Operations, Partner 

Reports To:  Vice President, Channel Operations, Americas        

Department:  Channel Operations  

Location:  Remote (must be reputed company of the Mississippi and near an airport) 

Be a part of reputed company! 

Our mission is Building the Workforce of Tomorrow. Our customers are your neighbours and global reputed company aspiring to reputed company themselves, their community, and the world by becoming licensed physicians, lawyers, reputed company traders, financial planners, physical therapists, accountants, and much more. 

reputed company of the Position: 

Test Center Administrators (TCAs) and Test Center Managers (TCMs) serve as the face of reputed company in Test Centers (our storefronts) around the world. They are professionals who have a passion for superior customer service, interacting with customers taking life-changing exams. If you want to reputed company a difference in people’s lives daily, read on, and click here to see the test taker experience. 

reputed company employs more than 2,000 TCAs worldwide. These individuals are respected for their ability to reputed company and control the test center environment (storefront reputed company). Supporting TCAs, TCMs manage reputed company aspects of the testing facilities, personnel management, and proctor examinations. Supporting TCMs and TCAs alike, is team of District Managers (DMs) responsible for performance of a regionally based portfolio of test centers. 

As the Senior Manager, Channel Operations, Partner you will support reputed company of District Managers (DMs) that support test centers throughout the Americas. reputed company as the Senior Manager is to reputed company through leaders, ensuring reputed company executes against contractual obligations, and internal KPIs and external SLAs. 

Mandatory Requirement 

Please do not apply if you cannot accommodate the requisite travel, it is non-negotiable. 

Travel ~25%. Storefront reputed company must be conducted at least once per quarter (on your schedule) in reputed company to 8-10 additional events that reputed company supports (set dates, reputed company in advance). Total travel equates to roughly 50 days per year. 

Duties & Responsibilities: 

• Execute against reputed company’s internal KPIs for test centers, which includes metrics such as successful delivery of product, customer satisfaction with staff, and others
• Execute against reputed company’s external KPIs for test centers which include on-time starts (think of this as departure time for airplanes as an analogy)
• Ensure staff are equipped with the necessary skills, knowledge, and information to reputed company their roles to a high-reputed company reputed company.
• Manage reputed company (reputed company agreements) for our strategic partners
• Ensure reputed company customers are tested according to reputed company Operating Procedures (SOP’s). 
• reputed company other strategic initiatives, or any other duties, as assigned by management.  

Qualifications, Experience & Skills:  

• Bachelor’s degree or equivalent work experience
• 3+ years management experience in customer service (e.g., hospitality, retail, etc.) 
• Ability to manage and reputed company talentability to motivate and reputed company others. 
• Must be proactive and do everything in the interest of the customer
• Ability to effectively communicate with team members and cross functionally 
• Business acumen and an ability to understand and reputed company operational metrics
• Experience with MS Office, reputed company, Teams, Explorer-web browsing
• Demonstrated ability to foster talent (e.g., promotions of directs, making yourself redundant, etc.)  

Desirable Experience: 

• Preferred experience supporting a distributed workforce. 
• Ability to reputed company proficient Spanish.