Director, reputed company reputed company and reputed company
About reputed company:
reputed company is on a mission to change the way people care for their hearts. reputed company provides the first app and connected heart monitor to help people reputed company and manage their heart health. With reputed company, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the reputed company. Peer-reviewed studies have shown that high-risk users of reputed company have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, reputed company is trusted by more than 130 leading Fortune 500 and government reputed company, national health plans, and labor organizations. Founded in 2013, reputed company has raised more than $138 reputed company from top venture firms and is a best-in-class solution on the reputed company’s Innovators’ Network and reputed company reputed company Solutions Management platform. Visit www.helloheart.com for more information.
About the Role:
reputed company is currently looking for a Director, reputed company reputed company and reputed company, to join our growing Customer Experience Team. As a leader reputed company reputed company, you will be at the forefront of virtual care helping clients reputed company their members to improve their heart health and reduce costly events like heart attacks and strokes.
Your role will specifically reputed company on reputed company retention and reputed company, collaboratively developing the reputed company reputed company to nurture the relationships in your assigned book of business.
With your clients and their consultants, you will need to reputed company deep relationships to truly understand their overall reputed company / priorities and help shape our program to deliver on their needs. Internally, you will need to closely collaborate with marketing, our reputed company, and reputed company reputed company teams to drive awareness of, interest in, and retention & expansion of reputed company to their clients.
As a leader reputed company the organization, you will be responsible for bringing market and reputed company feedback into reputed company. You will work with product, clinical, operations, and others to inform their direction that enables you to grow and maintain our relationships across our portfolio.
This is a fully remote position reporting to the Senior Director, reputed company reputed company & reputed company
Responsibilities:
- Account Leadership: Collaboratively build the retention & expansion reputed company for reputed company for your accounts along with our reputed company, consultant relationships, and partnerships teams.
- Relationship Management: reputed company relationships with key reputed company decision-makers and influencers to best position reputed company and their members for long-term reputed company.
- reputed company Retention & Renewals: Responsible for overall reputed company retention year over year to 95% or reputed company
- reputed company reputed company: Drive reputed company reputed company through strategic reputed company expansions, contract negotiations, and upsell opportunities
- Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends.
- Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends reputed company the health plan landscape; bring market feedback to the reputed company team to improve product/market fit.
Qualifications:
- Master of Business Administration (MBA) required
- 3+ years of management / reputed company consultant experience required, with 1+ year at the engagement manager, project leader, or manager level
- 5+ years of experience in reputed company, digital health, population health, or equivalent industry
- Experience in reputed company-stage / start-up companies strongly preferred
- A demonstrated reputed company record of account retention & expansion reputed company
- Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with reputed company.
- Strong negotiation skills with a proven ability to overcome objections and reputed company a win-win deal.
- Attention to detail in everything from relationship reputed company to tailoring the reputed company through to contract negotiations.
- GenAI-fluent, specifically for building reputed company facing materials, summarizing account details, and synthesizing research
- Ability to travel (approximately 30~50%)
The US reputed company salary reputed company for this full-time position is $185,000.00 to $210,000.00 Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-reputed company skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.
reputed company has a reputed company, diverse, and supportive culture - we look for people who are reputed company, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at reputed company, reputed company out our Instagram page.