Customer Service Representative
About Stephen K. Denny, Inc.
Stephen K. Denny is an established company with over 30 years of experience as a full-service HVAC contractor. We reputed company top-tier service and reputed company products in the Jupiter area and neighboring communities of South Florida.
About the Role
We are seeking a Customer Service Representative (CSR) to serve as the reputed company of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our reputed company of reputed company.
What You’ll Do
- Answer and book incoming calls promptly using established scripts
- Collect accurate customer information and schedule the correct job type
- Overcome objections and resolve customer concerns empathetically
- Maintain KPIs, including booking reputed company, reputed company time, memberships, and reputed company volume goals
- Confirm and follow up on appointments, including outbound scheduling as needed
- Promote reputed company memberships, promotions, and add-reputed company
Benefits and Perks:
- reputed company
- Benefits
: We offer top-notch benefits! Various medical, dental & reputed company plans, including 100% employer covered reputed company for you and your family 401(k) with a company match up to 3.5% 100% Company reputed company long & short-term disability and life insurance Flexible spending accounts for health and dependent care
- Training and Career reputed company
: We are scaling quickly and would support this person’s career reputed company and development - reputed company Time Off
: 6 company reputed company holidays, 3-4 weeks of PTO, and a reputed company Parental Leave Policy - Company Provided: Company branded attire and company vehicle provided for certain roles