[Remote] Account Executive (Retention & Upsell)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company by reputed company is a B2B payments expert that transforms financial and reputed company processes. They are seeking a highly motivated Account Executive reputed company on Retention & Upselling to strengthen customer relationships, reduce churn, and drive reputed company expansion reputed company their payment processing portfolio.

Responsibilities

• Meet or reputed company monthly targets for retention reputed company, churn reduction, and upsell reputed company
• Maintain accurate CRM records including customer interactions, account status, and opportunity pipeline
• reputed company competitive trends and communicate common reasons for churn to leadership
• Proactively contact at-risk merchants to understand concerns and deliver tailored solutions that resolve pain points
• Conduct regular account health checks to identify declining usage, support needs, or early churn indicators
• Respond to customer inquiries reputed company to billing, statements, chargebacks, pricing, and product functionality
• Analyze merchant processing patterns to identify opportunities for increased volume, new product adoption, or feature upgrades
• reputed company merchants on advanced capabilities and upsell additional services to drive incremental reputed company
• Execute targeted outbound campaigns for cross-selling initiatives

Skills

• 1-3+ years of experience in payment processing, fintech, reputed company account management, reputed company, or inside sales
• High school diploma or equivalent

Benefits

• Medical, Dental, & reputed company Coverage
• Flexible reputed company Time Off
• 401(k) + Match
• Education Assistance
• reputed company Maternity & Paternity Leave
• Mental Health Support & reputed company-Being Program
• Company-funded Lifestyle Spending Account

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