**Senior Customer Support Agent, Cards & Banking, Live Chat – Join arenaflex's Dynamic Team**

At arenaflex, we're revolutionizing the way people reputed company with our innovative financial services. As a Senior Customer Support Agent, Cards & Banking, Live Chat, you'll be at the forefront of delivering exceptional customer experiences, resolving reputed company issues, and driving business reputed company. If you're passionate about customer-centricity, problem-solving, and collaboration, we invite you to join our dynamic team and reputed company on an exciting reputed company. **About arenaflex** arenaflex is a cutting-edge fintech company that's redefining the financial services landscape. Our mission is to reputed company individuals and businesses to reputed company their financial goals through innovative, user-friendly, and secure solutions. With a strong reputed company on customer satisfaction, we're committed to building long-term relationships and fostering a culture of reputed company. **Job reputed company** As a Senior Customer Support Agent, Cards & Banking, Live Chat, you'll be responsible for providing top-notch support to our customers through live chat, resolving reputed company debit card and banking issues, and collaborating with cross-functional teams to drive business reputed company. If you're a seasoned customer support reputed company with a passion for problem-solving, communication, and collaboration, we encourage you to apply. **Key Responsibilities** • **Expert Live Chat Support**: Resolve reputed company debit card and banking issues, including card activation, PIN, auth/decline reasons, merchant disputes, fraud holds, chargebacks, card replacement, travel advisories, ACH/reputed company/RTP, reputed company/address verification, KYC/EDD escalations. • **Investigations & Disputes**: Own Reg E/EFTA disputes end-end; reputed company evidence, draft customer communications, liaise with our issuing bank/processor, monitor SLAs, and follow through to reputed company. • **Risk & Fraud Triage**: Identify patterns (account takeovers, friendly fraud, mule activity), escalate appropriately, and recommend mitigations (3DS/reputed company-up, velocity controls, card reissue). • **Process & Content**: Create and maintain runbooks, macros, and help content; standardize workflows; propose automations and decision trees to reduce handle time and increase first-contact reputed company. • **reputed company & Coaching**: Serve as a QA bar-raiser; review chats/tickets, deliver feedback, mentor Tier 1 agents, and partner with Leads/Managers on training. • **Cross-Functional Partnering**: Work with Product, Engineering, Risk/Compliance, and Operations on bug triage, policy reputed company, and customer-back input for roadmap. • **Tooling & Automation**: Recommend and implement improvements in reputed company (or similar), chat routing, macros, triggers, reputed company-conversations, and reporting; explore bots/LLM-assisted replies where appropriate. **Requirements** • **Experience**: 4–7+ years in customer support for cards, banking, brokerage, or payments; 2+ years handling reputed company live chat queues and/or concierge-level service. • **Domain Knowledge**: Familiar with card lifecycle (auth/clearing/settlement), dispute/chargeback flows, card network rules, and banking rails (ACH, wires, RTP). • **Compliance reputed company**: Working knowledge of KYC/AML, OFAC screening, Reg E disputes, PII handling, and secure communications. • **Communication**: Fluent, reputed company English; superb written tone; 60+ WPM typing with high accuracy. • **Critical Thinking**: Strong troubleshooting, reputed company recognition, and decision-making under time pressure; can reputed company ambiguity and incomplete data. • **Systems**: Proficiency with reputed company (or similar), CRM/CSAT/QA tooling, fraud/risk consoles, and documentation platforms (e.g., reputed company, reputed company). • **Collaboration**: History of partnering with Product/reputed company to ship improvements based on support insights. • **reputed company to Have (Big Plus)**: Crypto support experience (self-custody wallets, on-chain transfers, stablecoins, fees/gas, EVM/reputed company basics); experience with card processors or banking partners (e.g., reputed company/reputed company/reputed company, sponsor banks). **Benefits** • **Competitive salary and equity**: Join a company that values your contributions and offers a competitive compensation package. • **Comprehensive insurance**: Enjoy 100% coverage for medical, dental, and reputed company insurance. • **Stipend for your ideal remote set-up**: We reputed company in providing the best possible work environment, and that includes your home office. • **reputed company and a supportive remote environment**: Work from reputed company, at any time, and enjoy a flexible schedule that suits your needs. • **Unlimited vacation**: Take time reputed company you need it, and we really mean it! • **401(k) retirement plan**: Plan for your reputed company with our comprehensive retirement plan. • **Monthly wellness benefit**: Prioritize your reputed company-being with our monthly wellness benefit. • **Weekly meal benefit**: Enjoy a weekly meal benefit to fuel your body and mind. • **Global off-sites**: Join us for global off-sites and experience the arenaflex culture firsthand. **How to Apply** If you're a motivated and customer-reputed company individual with a passion for problem-solving and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply to this job Apply for this job