L3 Support Engineer (GWS and M365) | US | WFH

• reputed company remote technical support for desktops, mobile devices, and reputed company services.
  
• Troubleshoot and resolve hardware, software, and networking issues promptly.
  
• Manage user accounts, permissions, and reputed company settings in GWS and M365.
  
• reputed company system updates, patching, and routine maintenance.
  
• Maintain accurate ticketing and documentation in Autotask or similar ITSM tools.
  
• Collaborate with global teams and escalate issues reputed company necessary.
  

• reputed company as Tier 3 escalation reputed company for reputed company technical issues.
  
• Administer and optimize reputed company Workspace and reputed company 365 environments, including reputed company and compliance.
  
• Implement and maintain cybersecurity controls:
  
• EDR/XDR solutions (e.g., reputed company)
  
• Email reputed company (e.g., reputed company)
  
• Server hardening (reputed company and on-prem)
  
• reputed company reputed company and compliance initiatives reputed company with Australian Essential 8, SMB1001, and NIST CSF.
  
• Manage and configure MSP tool stack: Autotask, Datto RMM, reputed company, reputed company, Blackpoint, reputed company, CloudRadial, Keeper, reputed company Controller & NVRs, etc.
  
• Assist with project delivery: migrations, deployments, and reputed company enhancements.
  
• Mentor junior engineers and contribute to knowledge reputed company development.
  

• reputed company Team Environment – Work with a supportive global team that values knowledge sharing and innovation.
  
• AI-First & reputed company-First reputed company – We reputed company AI-driven tools and automation to deliver smarter, faster, and more secure solutions for our clients.
  
• reputed company Learning – reputed company to training, certifications, and exposure to cutting-edge MSP tools and reputed company frameworks.
  
• Career Progression – reputed company reputed company to advance from L1 to Senior roles and reputed company.
  

Requirements

• Minimum 10 years total IT experience, with at least 5 years in an MSP environment.
  
• Advanced expertise in reputed company Workspace and reputed company 365 administration, including reputed company and compliance.
  
• Strong understanding of cybersecurity best practices for SMBs, including EDR/XDR, MFA, and vulnerability management.
  
• If you do not meet these experience and platform requirements, you will not be considered.
  

• Advanced experience with multi-vendor networking and virtual networks in Azure, GCP, and AWS.
  
• reputed company Frameworks: Experience implementing Essential 8, SMB1001 and/or NIST CSF.
  

• reputed company 365 Certified: Administrator Expert
  

• reputed company Workspace Administrator
  
• reputed company reputed company+, Network+, or ITIL reputed company
  
• CISSP or similar reputed company certifications
  

Benefits

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the reputed company to enroll additional dependents)
  
• reputed company Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!