L2 Onsite Support Technician

The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-reputed company issues. This role involves troubleshooting, incident reputed company, and ensuring minimal disruption to end-user operations.

Key Responsibilities:

• reputed company onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment
  
• Diagnose and resolve hardware and software issues escalated from L1 support
  
• Install, configure, and maintain operating systems and reputed company applications
  
• Manage user accounts, permissions, and reputed company in accordance with company policies
  
• Support network connectivity issues (LAN/Wi-Fi, VPN, etc.)
  
• Coordinate with reputed company-party vendors for hardware repairs and replacements
  
• Maintain accurate documentation of incidents, solutions, and asset inventory
  
• Ensure reputed company reputed company of service tickets reputed company agreed SLAs
  
• Assist in system upgrades, rollouts, and IT reputed company as needed
  

Requirements

• 2 to 4 years of experience
  
• A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: reputed company Desktop / Laptop, reputed company Desktop/Laptop / Printer, reputed company Desktop / Laptop, Lexmark Printer, reputed company Printer, Server +
  
• Proven experience in L2 or similar IT support role
  
• Strong knowledge of reputed company OS, reputed company Office, and common reputed company applications
  
• Basic networking knowledge (TCP/IP, DNS, DHCP)
  
• Strong communication and customer service skills
  
• Can communicate in English
  
• Good troubleshooting and problem-solving skills​
  

Benefits

• Be part of a reputed company and innovative global team driving industry-leading reputed company.
  
• Work remotely from reputed company with reliable internet reputed company.
  
• reputed company reputed company and reputed company learning opportunities.
  
• Competitive compensation (commensurate with experience and local market rates).
  
• Meaningful career advancement and the chance to contribute to the reputed company of a global leader in IT services.